Gengras Volvo East Hartford

My wife and I went into Gengras Volvo expecting to buy a very good used car/demo because that is what we thought we could afford. Jeff S. was our sales person and his soft sell approach and the way he answ very good used car/demo because that is what we thought we could afford. Jeff S. was our sales person and his soft sell approach and the way he answered our questions and the way he layed out all our options ultimately led to our decision to buy a new car. From the receptionist, to the Used Car Mngr. (sorry I forget their names) to Brian, the finance manager it has been a very stress free experience. When people make you feel important because they care about your business it makes the buying process that much easier. In signing the paperwork it was easier than I expected and we especially liked the way the car was presented at the time of signing. The car being covered and then unveiled made us feel so very special. I had some follow-up questions for Jeff the next day and he was still attentive to my needs and not forgetting me after the purchase of the vehicle. If your dealership continues to approach the business in the manner my wife and I were treated then success will continue to follow. We look forward to enjoying our new 2014 Volvo S60 for years to come and hopefully coming back someday to purchase another Volvo. Sincerely, Steve and Ann Marie Lancor More

The reasons for giving such a high rating are all about the people I worked with at Gengras Volvo in East Hartford. From the moment I walked in the staff was helpful and pleasant. Sal Guerrera was a abso the people I worked with at Gengras Volvo in East Hartford. From the moment I walked in the staff was helpful and pleasant. Sal Guerrera was a absolute pleasure to deal with and made the whole experience enjoyable. He knew his product, even though it was a used car that isn't typically sold at this dealership. All and all I would definitely recommend Gengras to friends & family. More

I was skeptical when I first entered the dealership because I did not have an appointment, and knowing how busy everyone is these days (and the fact that I was buying a used vehicle), I was not sure if because I did not have an appointment, and knowing how busy everyone is these days (and the fact that I was buying a used vehicle), I was not sure if I was going to experience great customer satisfaction. I first met the owner and he then introduced me to David. David was extremely professional ,courteous, knowledgable and friendly. Everything I was looking for. I have visited this dealership several times looking for a vehicle, but was not ready to buy. I am glad that I came back. It was a great experience in every way. I went back today because I was missing a floor mat on the front passenger side. I asked Dave if I could have one. He gave me one with no questions asked and answered a few more questions that I had about my newly purchased vehicle. Great Job!! More

The entire experience was a pleasure. The staff was very helpful and never pushed for anything. The price was as expected and there were no hidden surprises. helpful and never pushed for anything. The price was as expected and there were no hidden surprises. More

Great experience with the purchase. Have had vehicles serviced at Gengras for 15 years and have always been happy with their customer service and quality of work. serviced at Gengras for 15 years and have always been happy with their customer service and quality of work. More

I have been looking @ this vehicle (xc 60) on the road for several years now. I am thrilled to now own one. Gengra Volvo was an excellent choice for me for many reason, its location, its inventory of pre- for several years now. I am thrilled to now own one. Gengra Volvo was an excellent choice for me for many reason, its location, its inventory of pre-owned vehicles and the accomodation and friendly staff. I was shown several vehicles and ultimately was able to purchase THE ONE I really wanted with creative financing. As noted above, my experience was and excellent one. More

Everyone that we encountered at Gengras Volvo was professional and provided excellent customer service. This is our second Volvo that we purchased from Gengras. We highly recommend this dealership. professional and provided excellent customer service. This is our second Volvo that we purchased from Gengras. We highly recommend this dealership. More

Very pleased with overall experience. Pleasant negotiating process without high pressure to purchase. Also, during the closing process, Brian the business manager, presented the additional optio negotiating process without high pressure to purchase. Also, during the closing process, Brian the business manager, presented the additional options available and the related costs. When I declined, he did not push them on me, or try and make me feel I was a fool not not getting them. I will definitely return here when looking for my next vehicle. More

You have a great team! This in my first Volvo and I drove 150 Miles to Gengras to take a look because the local dealership did not have what I wanted. Vecdet happened to take the call when I called, and he 150 Miles to Gengras to take a look because the local dealership did not have what I wanted. Vecdet happened to take the call when I called, and he turned out to be the most courteous, friendly and knowledgeable sales representative. He instilled trust and made me really feel like a valued customer. He and the rest of the team (Bob and Kevin) were very upbeat and efficient! I love my Volvo S-60 after driving it for 2 days. Thank you! More

From the minute we walked into the dealership to the moment we drove off in our new Volvo, we experienced personalized, friendly service. The salesman, Sal Guerra, was very professional, listening to o moment we drove off in our new Volvo, we experienced personalized, friendly service. The salesman, Sal Guerra, was very professional, listening to our needs and wants in a vehicle. He was not overbearing or pushy as are some car salesmen. He walked us step by step through the purchase and was very accommodating and willing to work with us regarding price. We have nothing but high praise for the Gengras Volvo dealership and would highly recommend them to our friends looking for an excellent car experience. More