Gengras Volvo East Hartford

You don't want to work with this dealer The salesperson lacks of knowledge and is clueless about current promotions/incentives. For a less than 5-min call, he had to put me on hold a few tim The salesperson lacks of knowledge and is clueless about current promotions/incentives. For a less than 5-min call, he had to put me on hold a few times to find answers for my quick questions. The most disturbing thing is the way they do business: try to get you in the door and then squeeze you from that very moment! We had a price guarantee certificate from edmunds.com and they knew we had that price guarantee from early the process as I have forwarded it to the salesman by email. the so-called manager didn't want to honor it (and she even wanted to increase the price by more than $500) and made up various reasons and at the end, she even said: well, it's just a way of business promotion we do with edmunds.com, we don't have to sell it to you at that price. Hey, that doesn't sound right: if you cannot afford it, then don't advertise it publicly and then eat your own words! We purchased 4 new cars in the past 10 years and this is the worst experience. It's not only about the price, more importantly, there is no trust and respect. You definitely want to stay away a dealer that lacks both. More

Great Dealership Patient, honest, kind people. This is the best dealership I've ever had the pleasure of working with. Jeff is an outstanding salesperson. Thank you. Patient, honest, kind people. This is the best dealership I've ever had the pleasure of working with. Jeff is an outstanding salesperson. Thank you. More

No exceptions on return items. The dealership has absolutely no forgiveness for ordering wrong parts. Even if you request a return less than 24 hours after ordering a part and then The dealership has absolutely no forgiveness for ordering wrong parts. Even if you request a return less than 24 hours after ordering a part and then offer to pay shipping and handling they will still deny you a return. It's their strict policy. So, if you figure out how to fix your car and save yourself some money, you might be stuck with a $170 fuel line. After just purchasing a used Volvo that needs minor repairs I can say without a doubt that all replacement parts are EXTREMELY expensive. And if you value your money DO NOT buy a used Volvo. In addition, based on the huge recall and issues with newer models I think it would be an extremely unwise idea to purchase a new Volvo. So if you're thinking about going Volvo because they supposedly run forever, get ready to pay a fortune trying to maintain it. Learn from my mistake! More

Buying our new Volvo S60 The people we dealt with from Gengras Volvo of East Hartford made it actually a pleasurable experience buying a new car! We will highly recommend thi The people we dealt with from Gengras Volvo of East Hartford made it actually a pleasurable experience buying a new car! We will highly recommend this dealership and especially our highly knowledgeable salesman, Jeff Swierbutowicz, to anyone!!! Awesome car!!! More

Volvo xc60 We had a very positive experience at Gengras Volvo. would recommend this dealership to anyone in search of a good used Volvo. Monika and Jason We had a very positive experience at Gengras Volvo. would recommend this dealership to anyone in search of a good used Volvo. Monika and Jason More

Purchased 2005 Volvo S80 My husband and I have always received excellent service!!! Sal is not pushy and always has our best interest in mind. Thank you Sal for always takin My husband and I have always received excellent service!!! Sal is not pushy and always has our best interest in mind. Thank you Sal for always taking care of us and Brian for crunching the numbers. This is the second car we've purchased through Gengras in East Hartford. Last November 2013 we purchased a 2008 Volvo S80 and we love it. Thank you Sal, Brian and Allen! More

Awesome Car Jeff Swierbutowicz is very knowledgeable in Volvo Cars, very patient , very respectful and has a very good sense of humor. These qualities made us de Jeff Swierbutowicz is very knowledgeable in Volvo Cars, very patient , very respectful and has a very good sense of humor. These qualities made us decide right away to buy the Volvo Station Wagon with no reservation. More

Excellent Customer Service My family and I have bought 4 vehicles from Gengras Volvo. Our sales consultant, Vecdet Yagtu is always friendly, courteous, and willing to work to ma My family and I have bought 4 vehicles from Gengras Volvo. Our sales consultant, Vecdet Yagtu is always friendly, courteous, and willing to work to make a new/used car possible. Sales visits to Gengras are always professional and helpful. I have even had a service advisor come out to the shop and resolve a light bulb problem for me. If work is needed, it is explained thoroughly to me to ensure I understand before any work is done. There has never been any pressure tactic used to get me to do service. I highly recommend Gengras Volvo in East Hartford. More

2006 Grand Caravan This dealership was high class all the way.. I would know because I worked at a dealership myself for over 20 years. Every person working there was This dealership was high class all the way.. I would know because I worked at a dealership myself for over 20 years. Every person working there was interested in pleasing me, not pressuring me and offering me the best deals possible. I would recommend this dealership to all of my own family and friends... Thanks again for a wonderful experience and a great vehicle!!!!! Hal.. More

I give this great review for gengras Volvo because of the fabulous service that i was given during my long day of deciding to purchase my new and 3rd Volvo. Eveeryone makes sure you are taken care of while fabulous service that i was given during my long day of deciding to purchase my new and 3rd Volvo. Eveeryone makes sure you are taken care of while in the building and Vecdet was, once again, such a great salesman to work with. He truly makes sure you understand everything on the process, that you remain happy nd pleased and truly work for the customer. I would definitely recommeend this dealer and Vecdet. More