Gengras Volvo East Hartford

Great service! We had a wonderful experience purchasing our new Volvo at Gengras Volvo in East Hartford. From the start everyone was welcoming and very knowledgeabl We had a wonderful experience purchasing our new Volvo at Gengras Volvo in East Hartford. From the start everyone was welcoming and very knowledgeable about all of the vehicles and options. Vecdet Yagtu was extremely helpful and worked with us to find the vehicle that had all of our specifications. He responded quickly to all of our questions and kept us updated during the entire proces. He gave us a thorough tour of our new vehicle and showed us all the aspects we needed to know. Overall we had a very personal and pleasant experience purchasing this car and plan to return to Gengras Volvo in the future! Thank you! More

Great Experience Gengras was very professional and accommodating in all respects. My salesperson Jeff was excellent. Very knowledgeable and friendly. They went abov Gengras was very professional and accommodating in all respects. My salesperson Jeff was excellent. Very knowledgeable and friendly. They went above and beyond to find the car I wanted and the delivery process was smooth and informative. I would recommend Jeff and Gengras to anyone I know. More

Pleasant and Expedient Personnel I'll be honest with you, right up front...we'd had unpleasant experiences with Gengras Sales personnel several years ago when we were in the market fo I'll be honest with you, right up front...we'd had unpleasant experiences with Gengras Sales personnel several years ago when we were in the market for 2 previous Volvo purchases. Both purchases ended up being concluded at area dealers, as Gengras didn't seem interested in our business at the time - or that was the impression the Sales persons gave us during our visit. NOT THIS TIME!! Both Vecdet and Allan were very personable, attentive and anxious to correct any previous misgivings we had about our dealings with their company. They didn't make excuses for our previous experience and quickly moved forward to do what they could to answer questions and assist in us locating a car that fit our needs. After taking us on a test drive, we sat down and reviewed the requirements I had for a new vehicle. They didn't have a vehicle on their lot that met our specs, but immediately began the process to locate one in the area. Since they also did not have one on their lot in the color I requested, they (Allan Fiergola) did identify one at one of their other dealerships. They offered to transfer the vehicle to their East Hartford location, in order that we could see the actual color (versus the color on the computer...they are never the same!). Instead, as it was the weekend, we opted to drive the 20 miles or so to their other location. We saw the vehicles and called back to confirm that the color was acceptable. They located a vehicle at another dealer in New England and the negotiations began. Allan Fiergola very quickly reviewed the XC90 we were bringing for trade-in. Their first offer was a bit low, but they were able to improve the offer. Upon closing the contractual paperwork, we dealt with another employee in the dealership, Justin Cassista, who was also very personable. He explained every part of the process very clearly and answered all our questions without hesitation. I would say at this point in time, Gengras has won back a customer they had lost TWICE before. Good Job Vecdet! Thank you for your professional and kind attitude. It was appreciated. More

Never shopping anywhere else again Reilly and Vecdet were both wonderful and great to work with. From the minute we walked into the dealership, we were treated like family. It was a gr Reilly and Vecdet were both wonderful and great to work with. From the minute we walked into the dealership, we were treated like family. It was a great experience and we are never buying a car from anyone else. We live 45 minutes away and will be using their service department as well - not just for the car we just bought but for our other Volvo that we bough from a competitor. We highly recommend them and cannot say enough good things about this place. We wish we had come up here sooner! More

Recent XC60 purchase We recently traded our 2010 xc70 for a new 2016xc60. Everyone at the dealership went out of their way to make our visit comfortable and easy. We were We recently traded our 2010 xc70 for a new 2016xc60. Everyone at the dealership went out of their way to make our visit comfortable and easy. We were able to go home with the new vehicle within several hours. More

Great Service I bought a Volvo V60 wagon a few months ago and have been meaning to praise Vecdet since. He was a pleasure to work with! I bought a Volvo V60 wagon a few months ago and have been meaning to praise Vecdet since. He was a pleasure to work with! More

Great experiance Thank you Lance Jewell for making our car buying a pleasurable experience !!! We are very happy with our purchase, and would consider buying again fr Thank you Lance Jewell for making our car buying a pleasurable experience !!! We are very happy with our purchase, and would consider buying again from Gengras. More

Emergency service I had never been to Gengras Volvo before. Driving through CT all my warning lights came on at once. After pulling over and checking under the hood, I had never been to Gengras Volvo before. Driving through CT all my warning lights came on at once. After pulling over and checking under the hood, I restarted the engine and the check engine light stayed on. I searched online for the nearest Volvo service and found Gengras. I got the car there, even though they were busy, they were able to get me into service. Within an hour, they identified the problem and got me on my way for the next four hours of my trip. Too boot, at no charge. Peter in service was knowledgable and very professional. In fact everyone I met was professional. The waiting room was pleasant. Overa More