Gengras Volvo East Hartford

By far Gengras Volvo is the best when it comes to customer service! I bought a 2013 Volvo XC90 about a week ago and I could not have asked for a better car buying experience. Lance Jewell was amazi customer service! I bought a 2013 Volvo XC90 about a week ago and I could not have asked for a better car buying experience. Lance Jewell was amazing and so helpful. He was so professional and went above and beyond to walk me through the entire car buying process. Lance took the time to explain every detail of the car and even refilled my water bottle before I drove off in my new car! I was so impressed with Lance. Every staff person in the building made me feel welcome and congratulated me on my new car. Lance walked me down to service and introduced me to the service manager. Every detail was covered and Lance made me feel so welcome and important. Thank you so much and because of the outstanding service, Gengras has gained a client for life!!! Also to Brian Webster in Finance, thank you for a great experience as well. I will be sure to let everyone know that the only place to buy a vehicle is at Gengras!! Sincerely, Kim Young More

My wife and I decided to contact Gengras regarding a used Volvo we found online. My first call was routed to Jeff Swierbutowicz, who was very friendly and helped to schedule a time when we could see the car. Volvo we found online. My first call was routed to Jeff Swierbutowicz, who was very friendly and helped to schedule a time when we could see the car. Once we were there, Jeff was incredibly nice and very low-key; we didn't feel pressured into buying at all. I felt that he answered my questions candidly and without any of the sorts of salesman tactics we all hope to avoid. We had some questions about our current lease, and Jeff introduced us to Eric Sandstrom, who was also really nice and straightforward. We decided to purchase the Volvo and both Jeff and Eric were extraordinarily helpful throughout the process, even when unexpected complications arose. We never felt like we were being manipulated or mistreated in any way, and discussions regarding actual numbers were quite fair and reasonable. When it came time to close the deal we worked with Brian Webster, who was cheery, personable and also refreshingly unlike a shark. Overall we had a simple, honest, and especially pleasant experience at Gengras. Jeff Swierbutowicz stood out for his outstanding customer service skills, service-oriented attitude, and confidently relaxed demeanor. We wish him the best of luck and hope he continues to excel as a truly exceptional salesman. More

Great service! Honest and helpful. Made buying a car a pleasure. They worked with me and even brought car to my job for a test drive. Thumbs up pleasure. They worked with me and even brought car to my job for a test drive. Thumbs up More

EVERYONE was extremely knowlegable and very helpful. They totally understood their product and able to promote it very well. No pressure but just friendly people! Very happy! I bought a new 2012 Volv They totally understood their product and able to promote it very well. No pressure but just friendly people! Very happy! I bought a new 2012 Volvo and when i went to pick up my new car, Vecdet sat with me for over an hour and explained every button and how to use all the tech equipment. He was totally AWESOME! Great overall experience. More

I own a 2005 Mercury Grand Marquis. It has served my father, who passed away, and now me, very well. But as an eight year old vehicle, things have started to happen. I have needed the air conditioning father, who passed away, and now me, very well. But as an eight year old vehicle, things have started to happen. I have needed the air conditioning fixed, brake work, a rear suspension problem, and the headlight control module. Each time I come, I have been promptly served, have been given a good loaner car, and have had the work done in good time and at the price estimated upon delivery. So I have been extremely satisfied with the service I have received. More

I enjoy working with Sal on a vehicle purchase when I can because he's pleasant, helpful not pushy, and listens well instead of just blowing through an agenda of his own. This is the third car I've purchased because he's pleasant, helpful not pushy, and listens well instead of just blowing through an agenda of his own. This is the third car I've purchased through him because of that. He also has the support of a great organization that makes the experience complete. I reccomend him and Gengras Auto Group highly More

Anthony was a pleasure to work with and Brian the Finance Manager completed all the documentation without wasting our time offering additional products or services. Manager completed all the documentation without wasting our time offering additional products or services. More

As exciting as it is to get a new car, we never looked forward to the whole process until we met Sal -- he made buying a car truly enjoyable. Sal's friendly and polite manner (never pushy), responsiveness forward to the whole process until we met Sal -- he made buying a car truly enjoyable. Sal's friendly and polite manner (never pushy), responsiveness, attention to detail, knowledge of the car, helpfulness and overall superior customer service convinced us we would always buy from Gengras, so long as Sal is there. More

Peter has been very helpful in keeping my MKZ in good shape. He is always friendly and courteous. I appreciate the perks given to me by the company. One time I recieved a $50.00 off coupon to use for shape. He is always friendly and courteous. I appreciate the perks given to me by the company. One time I recieved a $50.00 off coupon to use for service. That was terrific. I could use another one of those as Peter tells me it's time to change the platinum spark plugs on my car--a costly service . Thanks you. Patricia Nye More