Gengras Subaru Torrington

Completed Recall did oil & filter as asked Found rear Brakes were low, called me and I had them changed right away. Great! I appreciate it when they call me if they find something we hadn't alr Found rear Brakes were low, called me and I had them changed right away. Great! I appreciate it when they call me if they find something we hadn't already agreed to so we can get everything done without making a second trip. More

Came in for a brake service. Xylina was very professional and helpful. She was able to explain everything being done to the car. Excellent customer service. Highly recommended. and helpful. She was able to explain everything being done to the car. Excellent customer service. Highly recommended. More

Svc Dept Received call from Liza about recall for my 2015 Legacy,made appt for Sat Mar28. Arrived at noontime and Xylina was more than ready to take care of bu Received call from Liza about recall for my 2015 Legacy,made appt for Sat Mar28. Arrived at noontime and Xylina was more than ready to take care of business! Liza had set up loaner as repair was about 2hrs.Xylina called me about 90 min later as car was ready! How much more can you ask for?Top notch attention to detail between Liza and Xylina and mechanic involved to be done earlier than quoted! More

Exemplary Service! Xylina Soto went above and beyond for my recall service date. First of all, I arrived on the wrong date and yet I was accommodated to get the recall Xylina Soto went above and beyond for my recall service date. First of all, I arrived on the wrong date and yet I was accommodated to get the recall taken care of yesterday instead of next Monday. There was hand sanitizer at her station. People practiced social distancing when checking in. She also asked if there were any other issues in addition to the recall. I had three minor issues that were addressed by Service and one which was actually taken care of by her. Xylina went to my car with me and showed me the solution. In addition she accompanied me to a beautiful loaner vehicle...a Forester much like my own, but with some features my 2018 Forester did not have. She explained to me what I needed to know......even adjusted the seat and steering wheel after I was seated!! The steering wheel even had a protective plastic cover! I was called by her when my car was ready to be picked up and she escorted me to my car in the lot. And this was all done with a smile and genuine concern for her customer!! Thank you, Xylina!! More

Great service During the Coronavirus outbreak, my car was due for servicing and as a senior I was reluctant to take my car in. They were very accommodating and act During the Coronavirus outbreak, my car was due for servicing and as a senior I was reluctant to take my car in. They were very accommodating and actually sent a driver to pickup and drop off my car in Avon. Very impressed. Everyone at this dealership that I have dealt with has been friendly and helpful. More

My car was called In for a recall. They contacted me and made the appointment very convenient and with a loaner too. As easy as it could have been. Thank you. made the appointment very convenient and with a loaner too. As easy as it could have been. Thank you. More

Best service ever! Center Subaru is the best! They took care of servicing my car with professionalism and and convenience. Provided me with a loaner when my car wasn't r Center Subaru is the best! They took care of servicing my car with professionalism and and convenience. Provided me with a loaner when my car wasn't ready. Took care of a warranty issue for me also. More

Lease Turnover Under COVID-19 Restrictions According to Mike, I was the first customer served under their new safety protocol. They're doing a creative job of working through the phone and onli According to Mike, I was the first customer served under their new safety protocol. They're doing a creative job of working through the phone and online. All paperwork was done outdoors and we kept our distance from one another. Mike and James made the whole process go very smoothly, especially under the circumstances. Great vehicle, great people! Thanks. More

Great Service as always I took my Subaru Forester to Center Subaru. I had purchased the car in 2016 and to date, the service has always been really great. I received a call I took my Subaru Forester to Center Subaru. I had purchased the car in 2016 and to date, the service has always been really great. I received a call from Liza and she made appointment for me. Quick and with no problems. She also updated the items that would be fixed. When I arrived, John Cersoli was there to help speed the process up and get the job done. The service as supposed to two hours but only took 1hr and 10 min. Wonderful Service as Always. Thanks R.B. More

I had 4 recalls and was due for an oil change. I had a 10:00 appt. Drove right into the bay, went inside and was greeted by Ralph M. Very courteous, took all my info promptly and I was out the door in a 10:00 appt. Drove right into the bay, went inside and was greeted by Ralph M. Very courteous, took all my info promptly and I was out the door in a rental. Ralph showed the basics of the rental answered the questions I had and off I went. All work done and I picked up by 3:30ish. Ralph went over paper work , explaining what had been done, very knowledgeable. I only dealt with Liza over the phone, but she was always kind and helpful in setting up and cancelling appointments. Both Ralph and Liza very professional. It’s refreshing to see people who take pride in what they do and seem happy doing it. More