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Genesis of Wayne
Wayne, NJ
13 Reviews
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13 Reviews of Genesis of Wayne
November 14, 2024
I stopped in to look into leasing a G80. Eduardo greeted us and was very pleasant. He let me and my wife test drive 2 different models and then led us back in to sit at his desk. That's when Eduardo greeted us and was very pleasant. He let me and my wife test drive 2 different models and then led us back in to sit at his desk. That's when our experience turned. After asking me a few questions, I think he could tell I had never leased a car before. He left to speak with his manager and returned with a printout of prices which were sky high. My wife and I almost fell over. Did he think we wanted to purchase the car? Anyway, we politely declined to make a deal, and after speaking directly to the manager, we went on our way. After getting home and doing more research, we learned they were totally going to rip us off. Not by a little. It would have been a huge score on their part if we made that deal. I still don't know what numbers they were using to calculate their offer, but they were extremely inflated. We decided to lease from another dealership and had a much better experience. More
by bcsalz124
Employees Worked With
Eduardo
November 04, 2024
This dealership is the most horrible dealership I have ever had the misfortune of dealing with. Do yourself a favor and find another one to deal with. ever had the misfortune of dealing with. Do yourself a favor and find another one to deal with. More
by race1917
Employees Worked With
Manager
August 04, 2024
Let say this Was looking at the GV 70 for a lease The customer service is the best I have seen Hats off to you guys and Jason and Steve Tremendous service A rarity in this business The numbers do not customer service is the best I have seen Hats off to you guys and Jason and Steve Tremendous service A rarity in this business The numbers do not fit my budget Sorry to say Would love to give you my business But I am retired from this industry and must watch my budget You guys are a breath of fresh air Thank you again for your diligent response More
by Taxel2160
Employees Worked With
Jason
March 29, 2024
This place is unbelievable. I was interested in a new GV70 so they sent me an email with one that was available providing full pricing together with an offer for my trade in. I was interested in a new GV70 so they sent me an email with one that was available providing full pricing together with an offer for my trade in. I called and told them that I would come in to make the purchase and I made an appointment. Drove 30 miles to the dealership only to find out that the car didn't exist and they only had one other GV70 a top of the line model. A complete waste of time and gas. More
by inscents41
Employees Worked With
Daniela Perez (Made the offer)
February 13, 2024
Customer Service is beyond horrible! Whenever I call I’m put on hold for 10 minutes until my phone cuts the call off. Not one person can give me an answer as to why I can’t log onto the Whenever I call I’m put on hold for 10 minutes until my phone cuts the call off. Not one person can give me an answer as to why I can’t log onto the genesis app. I know it’s a paperwork issue but I can’t speak with anyone unless I drive 45 minutes to the showroom!! They take your money and then couldn’t care less about you. The absolute worst dealership I’ve ever dealt with. No one calls back I will never deal with them again and will tell anybody who asks to stay away from them More
by janetab1128
Employees Worked With
Ralph
January 03, 2024
Needed an appointment as my Rear Seat was not returning to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! to normal position (and 1 grandchild has to sit there). It is Jan. 3rd today...They said EARLIEST APPT IS JULY!!! $65000 car and this is SERVICE??!! REALLY??!! More
by alanbones
Employees Worked With
Service Scheduler
July 07, 2023
Daniel helped me get the GV70. The exact vehicle, color and style. They beat the prices the other dealers offered me. If I have one complaint is that my wheel was had a scuff on th The exact vehicle, color and style. They beat the prices the other dealers offered me. If I have one complaint is that my wheel was had a scuff on the passenger side and I was unable to identify it at the time of pick up because of heavy rain that day. Other than that it was one of the smoothest transactions I’ve ever had. More
by Eguez02
Employees Worked With
Daniel Lizarazo
February 15, 2023
I saw a car on line at Genesis of Wayne in December 2022. I was told it was in transit. I said I wanted it when it arrives. I was asked for a credit card # to hold it. I gave them my Visa & was told I'd be I was told it was in transit. I said I wanted it when it arrives. I was asked for a credit card # to hold it. I gave them my Visa & was told I'd be notified when it came in. I saw on Genesis USA that the car was delivered to the dealership. When I contacted them to complete my purchase, I was told it was sold to someone else. Then I was told they had other Genesis' cars available. But not the one I had been promised. Apparently their word is worthless. More
by jody
Employees Worked With
Abdallah Aldweik
August 18, 2020
I never wrote a bad review in my entire life about any customer service experience, but this dealership forced my hand. I honestly wish I can rate them -5 stars, but regardless here’s my story: I was customer service experience, but this dealership forced my hand. I honestly wish I can rate them -5 stars, but regardless here’s my story: I was recently looking to lease a Genesis G70 3.3t Elite AWD 2020 from Genesis of Wayne in NJ. I had communicated with an internet sales consultant (Clarins Artiles) via text message on 08/06/2020, in which we agreed upon a deal. At this point, she had already reviewed the deal with her sales manager (Jay) and accepted my offer; then told me to visit the dealership to check out the vehicle and sign the deal. I also asked her to provide me with the link to the car on the website, so she did. Therefore, I left work early the same day and visited the dealership where I was directed to a different sales consultant (Charles), who told me that the car had just been sold to someone else. FYI - the car is still on the website till this day and time between agreeing on the deal and me visiting the dealership was about 6 hours or so. I was then treated very rudely by the dealership staff when I tried explaining what had happened between me and Clarins; including the sales manager who did not admit it was a go until I showed him the text messages with Clarins as proof. Shortly after reviewing my text messages with Clarins, he agreed to continue with the deal but changed one thing OF COURSE; which I was fine with. Then, I was asked to fill out my information to run a hard inquiry, pick 3 vehicle color options and to put a deposit of $500. He even printed out a summary of our deal and told me to wait a couple of days for his call. It has now been almost 2 weeks since then and I realized my card was never charged the $500 deposit. So, I have been calling the dealership to speak with the sales manager (Jay) and follow-up on the reason why I was not charged yet, as well as, checking on the status of the vehicle. Every person I have spoken with has taken my name and phone number down to leave a message for him so that he will call me back. I have not received any phone calls despite reaching out multiple times during the past few days. FINALLY, I was able to get on a call with (Jay) today AND of course his response was that he couldn’t “locate” the car. At this point, I honestly gave up on such xxxxty dealership staff and made me feel “Disgusted” I have been a huge fan of the Genesis models and I would hate to say that this has been the WORST customer service experience (I guess that’s what happens when you bring Hyundai sales reps to sell you a Genesis model). So if you’re a serious buyer and would like to get a deal, PLEASE for your own sake stay away from this dealership and its staff; especially (Jay, Charles & Clarins)!!! More
by Andy.merza
Employees Worked With
Clarins Artiles, Charles & Jay
