Genesis of Northwest San Antonio

Ahmed and Ken were so professional and answered all our questions. We will surely recommend them to friends and family. Thank you! questions. We will surely recommend them to friends and family. Thank you! More

Excellent service the crew and the manager are all great. The dealership place is exceptional. The dealership place is exceptional. More

Ahmed and Ken were very professional and helpful the whole process went very smoothly , the dealership is top notch whole process went very smoothly , the dealership is top notch More

I’ve been a customer with Genesis of Northwest for six months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new ve months now, and I have to say that I love the layout of the dealership and the customer service is above and beyond. On top of that, I love my new vehicle that I purchased from them. I definitely recommend shopping at this dealership and for Service. More

Jerry & JC listened to my concerns related to my AC going out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction an out again and took care of it. I was so happy with their response that I wrote a letter to Steve Yandura, VP of Aftersales, Customer Satisfaction and Training at Genesis Motor America. More

Ahmed and finance guy were great. Made the paperwork fairly easy Warranty by Genesis is a plus Made the paperwork fairly easy Warranty by Genesis is a plus More

Ahmed, Kenneth and the staff were very helpful and assisted with all of our questions and concerns. assisted with all of our questions and concerns. More

The repair was completed in the time that was quoted, but it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple it seems the time quoted was very padded. I watched the technician walk away from my vehicle and remain absent for long periods of time on multiple occasions. I also watched him chitchat with multiple other technicians. Maybe the glass wall into the service bays is not the best idea, as I just became angry as I watched him. Though the waiting area is well appointed, technicians need to remember that there is a person attached to the vehicle they are working on, and that person would like to continue on with their day. More

When I got to finance, the finance officer tried to get to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the r to me to sign a loan with an excessively high rate. He never mentioned the rate at all prior to asking me to sign. When I inquired he told me the rate which was over 14%. I refused and mentioned I would use my own financing at 6%. I also mentioned that chase offered me a little over 7% to which he replied they gave him a 9% offer for me so they must have given me a tier bump. Why didn't he initially offer me the lower interest rate that chase was providing? It's absurd that he would jump straight to the interstate rate that was over 4 points higher. It's obvious that it was being done for the spread which should be illegal imo. The worst experience I've had with a finance officer in a dealership in my life. There's a bunch of other stuff but that portion of my interaction with him speaks for itself. More

This is my second new car transaction at this dealership, and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an ac and it was fantastic, again. Maximus Mandavi is quick to offer a welcoming handshake and ensures an pleasant and efficient visit. Hunter Lee is an accommodating, polite professional who knows the cars inside and out. He makes you feel like his one and only customer based on his patient demeanor, response time, and willingness to advocate. Ken Flynn is fun and well versed in contracts, making the paperwork process clear and easy. The dealership itself is easy to access from IH10, is clean, bright, and welcoming. Coffee, cold beverages, and snacks are available. I would like to see some chocolate added to the snack drawer for my next visit. The service center is spotless. All of the staff I have seen here maintain a clean, professional appearance. More