Genesis of Northwest San Antonio

The dealership was extremely nice as well as the people that worked there. Shane was our salesman and he treated with the utmost care and got us in a great car! that worked there. Shane was our salesman and he treated with the utmost care and got us in a great car! More

Great, timely, coordinated, in and out, just how I like it I enjoyed having the option of suggested services sent to me via text from my review rather than in person and the annoying ongoing cells. I'm so it I enjoyed having the option of suggested services sent to me via text from my review rather than in person and the annoying ongoing cells. I'm so glad that Genesis doesn't do that. More

The dealer made appt the perfectly fit my needs. Drop off was immediately tended to, with friendly welcome by Gayle who then was thorough in addressing my service need and set up a loaner. The servi Drop off was immediately tended to, with friendly welcome by Gayle who then was thorough in addressing my service need and set up a loaner. The service was complex but accomplished quickly, and my car was returned clean and repaired. The service waiting area was awesome, with coffee machine and small snacks in a luxurious waiting room. Well done in all respects!!! More

Quite honestly, I really had a bad experience starting with the surprise of raising the price over $1000. By the manager and finally getting it back to what was quoted to me originally which took a week. with the surprise of raising the price over $1000. By the manager and finally getting it back to what was quoted to me originally which took a week. This experience really took a toll on me and I was very very upset. Secondly imass confusion on the day of the sale. I had originally told them that my bank just needed to purchase order and they would handle everything. But they insisted that they were working as the bank but then later they agreed that I didn’t have to go to the bank. So I spent three hours at the dealership and then I drove to the bank to get things restarted and it took me two hours at the bank since it was already 230 3 o’clock the bank told me they weren’t able to finalize the application till later, so I had to withdraw some money to take to the dealership and they would wait for the bank to finish processing the application. I got a notification from the bank that the application was completed and approved and I can proceed with the next step but I have to wait till Monday now. I went back to the dealership and got the keys to the car and got out of there as fast as I could. I was so upset and frustrated with the whole experience that I didn’t bother to ask minor questions like what kind of gas it used, how do work the Car Play, etc. What should’ve been an exciting wonderful experience turn out to be a terrible nightmare. More

As always the dealership was spotless and everything was in its place. The staff was very professional. in its place. The staff was very professional. More

The dealership itself is beautiful and comfortable. Hunter was absolutely amazing and answered all our questions regarding the vehicle. He's even made himself available after the sale to make us comf Hunter was absolutely amazing and answered all our questions regarding the vehicle. He's even made himself available after the sale to make us comfortable in our new GV70. More

Did everything I needed to be done in time Great communication and follow through Awesome communication and follow through Awesome More

The dealership was very clean and inviting when we drove up. We were created immediately and made to feel welcome up. We were created immediately and made to feel welcome More

Hunter was very helpful with the transition from one model to the new car and with helping us connect to the website model to the new car and with helping us connect to the website More

Max was the best sales I’ve ever had very helpful and knowledgeable. He definitely was a big help. knowledgeable. He definitely was a big help. More