Genesis of Northwest San Antonio

Shane was extremely helpful and patient as we were learning about the SUV options, which helped us make an informed decisions to choose the right fit for our needs. Highly recommend working with him! learning about the SUV options, which helped us make an informed decisions to choose the right fit for our needs. Highly recommend working with him! More

Tom was very helpful as was Israel when we finally signed final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry th final purchase documents. However, not giving them 5 stars because when we were negotiating price, Matt (Manager), was terse because he was angry that we decided not to trade in our old vehicle. When we were in the week prior and discussed all the options, trade in or not, we hadn't yet settled on the sales price of the new vehicle because Tom stated that January rebates were not yet known. We kept the trade in at that point. We didn't sign an actual sales contract on that day in December but signed a preliminary pricing sheet. Matt made us feel that we were bound by that preliminary pricing sheet and pretty much said to take it or leave the final sales price offer on the new car. We were forced to purchase all of the dealer add-ons even though we live 20 miles from the nearest Washtub car wash and won't be able to use it much, if at all. A $1,000 rebate was also pulled at the last minute. I switched from Audi to Genesis for this car purchase and was always happy with the Audi sales process over the course of 18 years that we purchased Audi vehicles. Much different experience here with the manager, unfortunately. More

Everyone I encountered was super friendly and helpful! Shane was the best! Everything was great! Shane was the best! Everything was great! More

It was a pleasure working with Tony, Shane, and Ken. They all did a great job. They all did a great job. More

Thank you for fitting us in on short notice for out of town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. town emergency road trip. Excellent maintenance and customer services provided by Ruben, Ernest and techs. More

I can confidently say that my service experience this time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10 time was leaps and bounds above prior visits, and I know it will continue when they finally open the stand-alone Genesis dealership further down IH10. This visit truly lived up to the Genesis promise that was made when I purchased my G80! More

Thanks to the polite and professional staff, it was a smooth buying experience. Would definitely recommend them. smooth buying experience. Would definitely recommend them. More

The process was smooth and experience was as painless as buying a new car can be. buying a new car can be. More

The team is great, but the service was the pits! Turn around from breakdown to back in my hands was over 4 months!!! Turn around from breakdown to back in my hands was over 4 months!!! More

Great service top notch vehicles and very very helpful kept every promise and then some kept every promise and then some More