Genesis of Noblesville
Noblesville, IN
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Worst service experience I have ever had in my life. Took my 2018 Genesis G90 in for an issue and they gave me a repair quote that was ABOVE MSRP by at least 25%. This caused a delay in my warranty comp Took my 2018 Genesis G90 in for an issue and they gave me a repair quote that was ABOVE MSRP by at least 25%. This caused a delay in my warranty company's approval due to what costs their records reflected should be paid for the work. Miraculously(??), the dealership accepted MSRP for the repair. I questioned the service advisor about the quote above MSRP and he said it was company policy!!. While my car was there, I called the service manager twice, to discuss, and he never returned my call. When I picked up the car and spoke to the service manager he tried to pivot and said "your car is fixed and its all good"...LOL..What a bait and switch scenario!!. I told him directly, this ruins the dealerships credibility. I spoke to Hyundai USA and told them the situation and they told me I could go to another dealership, in town, should I need adjustments for this repair. I patronized this dealership for nearly a decade when it was Terry Lee Hyundai and I owned the Hyundai Equus. I will never step foot in here for sales or service. Frankly ,if my car broke down in front of this dealer I would have it towed to the other dealer for service. More
Excellent staff. ..everyone was knowledgeable and honest. They were willing to work with you to get the best deal possible! ..everyone was knowledgeable and honest. They were willing to work with you to get the best deal possible! More
Excellent experience! Super knowledgeable staff & leadership! This dealership is a well run business. I would highly reccomend! Super knowledgeable staff & leadership! This dealership is a well run business. I would highly reccomend! More
Ryan Evans made purchasing a vehicle a wonderful experience. He was very accommodating during the entire process, and dedicated a considerable amount of time explaining the car’s features to me. experience. He was very accommodating during the entire process, and dedicated a considerable amount of time explaining the car’s features to me. More
Ryan Evans is very helpful, patient and worked with me every step of the way. My purchase was handled remotely for the most part but he made the process a breeze every step of the way. My purchase was handled remotely for the most part but he made the process a breeze More