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Genesis of Englewood powered by Benzel-Busch

Englewood, NJ

Overview
Employees
Reviews
Vehicles
4.7
821 Reviews
Whether you are waiting for your vehicle to get serviced, picking up a part for your vehicle, or stopping by to check out a new vehicle for yourself, we offer a wide range of amenities to enhance your experience here! Come by, look around and check what we can offer you!
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25 Grand Ave

Englewood, NJ

07631

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Showing 821 reviews

April 27, 2024

This was my 2nd time dealing with the concierge services of the dealership since I purchased my vehicle less than four months ago. The personnel and service did not disappoint. More

by LBONNEMERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar, Neysha Ortiz
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for your continued trust in our concierge services, and we're thrilled to hear that we've consistently met your expectations. Providing reliable and exceptional service is paramount to us, and we're glad to know that you found our personnel and service to be consistent and satisfactory. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

Disappointed that my car was returned to me dirty otherwise I am happy with the service More

by GARBIST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We appreciate you taking the time to share your feedback with us, and we're glad to hear that you were satisfied with the service overall. However, we apologize for the oversight in returning your car to you in a less-than-pristine condition. Your satisfaction is our priority, and we'll make sure to address this internally to prevent any recurrence in the future. If there's anything else we can do to make it right or if you have any further concerns, please don't hesitate to reach out. We value your business and hope to have the opportunity to serve you again in the future with an improved experience. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

It's very clean and the workers were friendly and helpful. They gave me a quick service. My order came late but I finally received it. More

by Nazar Keshishian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're thrilled to hear that you found our establishment clean and our staff friendly and helpful. Providing quick and efficient service is our top priority, although we apologize for any delay you experienced with your order. Warm Regards, Michael Hill mhill@benzelbusch.com

April 27, 2024

I highly recommend this dealership the staff was very friendly, helpful knowledgeable and extremely professional. They exceeded my expectations. Thank you Jeff and Matt. More

by yesi1577
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Paparazzo
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your glowing recommendation! We're delighted to hear that our dealership team, especially Jeff and Matt, provided you with such exceptional service. It's wonderful to know that they were friendly, knowledgeable, and professional, and that they exceeded your expectations. We'll be sure to pass along your kind words to them. Warm Regards, Michael Hill mhill@benzelbusch.com

April 26, 2024

The Genesis Team was very helpful and accommodating. I really appreciate all they did to help More

by BOBVALLANIO0249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're delighted to hear that our Genesis team provided you with helpful and accommodating service! Ensuring our customers feel supported and valued is always our goal, and we're grateful for the opportunity to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

They communicated well. Every single step of the way. I didnt feel as if i was annoying them when talking to them - something that other local genesis dealers made me feel a More

by APNDAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're truly grateful for your kind words and thrilled to hear about your positive experience with us! Communication is key, and we're delighted that you felt well-informed and supported every step of the way. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Very professional and focused on costumer service! Cristopher was a pleasure to work with and willing to go the extra mile. More

by JOSEPHSCARPAMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you so much for your wonderful feedback! We take great pride in delivering professional service and ensuring our customers receive the best experience possible. It's fantastic to hear that Christopher went the extra mile to assist you. Warm Regards, Michael Hill mhill@benzelbusch.com

April 25, 2024

Great service, and very friendly staff. My car was serviced very quickly and returned to me washed. More

by DAVIDNORMAN200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristopher Almanzar
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

We're thrilled to hear about your positive experience with us! Providing great service and maintaining a friendly atmosphere are top priorities for our team. We understand the importance of efficiency, so we're glad to hear that your car was serviced quickly. Warm Regards, Michael Hill mhill@benzelbusch.com

April 24, 2024

Chris was very courteous and the whole team was very efficient. The concierge service promptly greeted me upon arrival, and the video made by the mechanic was very helpful. More

by willow1210
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly McNichol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cristopher Almanzar, Neysha Ortiz
Report | Print
May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for taking the time to share your experience with us! We're delighted to hear that Chris and our team provided you with courteous service and made your visit efficient. Warm Regards, Michael Hill mhill@benzelbusch.com

April 23, 2024

Aggressive pricing and quick paperwork. Sales needs to spend more time on car features and customer More

by PAULHYMAN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Jin Chun
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2024 -

Genesis of Englewood powered by Benzel-Busch responded

Thank you for sharing your feedback with us. We're thrilled to hear that you found our pricing competitive and our paperwork process efficient. We understand that getting to know your new car is important, and we appreciate your suggestion for our sales team to spend more time discussing car features with customers. Warm Regards, Michael Hill mhill@benzelbusch.com

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