Genesis of Corona

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what shou 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service. More

To begin with, I love my car and I hate this dealership. The sales department was great and easy to work with. The team that drops of the car at my home is honest, courteous and professional, the service de The sales department was great and easy to work with. The team that drops of the car at my home is honest, courteous and professional, the service department flat out lies about what work is needed and what work they actually did. Mayra, who manages the service department is exceptionally rude and has lied multiple times, she is probably their biggest problem. Honesty and professionalism start from the top; they are obviously following her poor lead. I will not buy another car from this dealership and I recently sent a friend to another Genesis dealership to buy her car. More

I had a terrible experience with Genesis of Corona. I was scheduled to go in to the dealership yesterday morning to purchase a G70 that salesman Vladyslav M had agreed to put on hold for me. He had ru I was scheduled to go in to the dealership yesterday morning to purchase a G70 that salesman Vladyslav M had agreed to put on hold for me. He had run my credit, we agreed on a price, and I sent my drivers license and insurance to him. He said “congratulations, I will secure the vehicle for you.” I told him I’d be at the dealership when his shift started at 10am, two days later waiting to sign documents. Then at 8pm the night before, he sent me a text stating that he sold the vehicle to someone else. No warning ahead of time that he was negotiating to sell the car to someone else. I sent him a screenshot of the text where he stated he would secure the car for me. He replied and said that “his management can’t hold a car when there is no signed contract.” I’ll be honest, I’ve never felt so burned by any business in my life. Vladyslav and the sales manager of this dealership have epitomized the negative stereotype of the unscrupulous auto dealer, and I am sorry to have crossed paths with either of them. I purchased a G70 from another dealership yesterday. They were extremely helpful. I purchased the vehicle over the phone with minimal hassle. It is being delivered today. The Corona dealership could learn a lot from the team in Palm Springs. Unfortunately I have no avenue for recourse, other than to share my experience through word of mouth to anyone in my network who inquires about my car or my experience. More

We had a flat tyre near LA over the weekend and had to stay an extra night. Costco did not have the same tyre model and we were worried the trip would extend 2-3 days more. Mayra gave us an appointment on stay an extra night. Costco did not have the same tyre model and we were worried the trip would extend 2-3 days more. Mayra gave us an appointment on the same day and also helped with the Service. We were on the way back to Bay Area without any further delay. Would definitely recommend Genesis of Corona and thanks Mayra for the first class service. More

Great dealership . Would recommend to my friends and family. I bought 2 cars from them in one year, very happy with the service. Would recommend to my friends and family. I bought 2 cars from them in one year, very happy with the service. More

Customer service is really good to have good peoples. Take care of you and make you feel comfortable. Take care of you and make you feel comfortable. More

Excellant, fast and clear service. Valet delivery was wonderful. Receptionist a nd delivery guy were also nice. Valet delivery was wonderful. Receptionist a nd delivery guy were also nice. More

Great Service. Lovely driver. On time good service. Clean car returned. Did not need loaner. Thank you. Lovely driver. On time good service. Clean car returned. Did not need loaner. Thank you. More

Good service at this dealer they are very polite and friendly I am happy with the service friendly I am happy with the service More

I'm giving it 4 stars because in the past i have had an extremly bad experience with Hyundai of Corona which is linked with this dealer.. I needed to get service on my Genesis and i actually called Cerrito extremly bad experience with Hyundai of Corona which is linked with this dealer.. I needed to get service on my Genesis and i actually called Cerritos but they were booked and redirected me to Corona... To my pleasant surprise my experience this time was very professional and one i expect from the Genesis brand.. Hoping this continues next time i need service ill change it to 5 star... Getting 4 coming from 1 star is a big change and sounds like they are taking reviews seriously and making the right change. More