Genesis of Brunswick

Fred O is so great. From selling us the car to getting our plates. Best service! Will highly recommend!!! From selling us the car to getting our plates. Best service! Will highly recommend!!! More

Service is unresponsive..left messages with no return call after being told someone would call back call after being told someone would call back More

Long story with a happy ending. I own a Genesis G70 and GV80 I purchased at Genesis of South Brunswick and a Kia Stinger I purchased elsewhere. The Kia Stinger and G70 are siblings in the corporate family GV80 I purchased at Genesis of South Brunswick and a Kia Stinger I purchased elsewhere. The Kia Stinger and G70 are siblings in the corporate family and have the same mechanical parts. So, I blew a tire and knew did some other damage hitting a hole in the road, and since Kia dealer was so far away and I was on temporary spare, I drove to this dealer to see if they would help. I was greeted by Johnny in service. Thankfully, he and his management were willing to assist to get the Kia Stinger back up and running. They took the car in with a smile, diagnosed the issues (two rims, a tire, and a wheel alignment) and I even asked them to do an oil change while they had it. Although it took a week to obtain the Kia replacement rims and do the work, the outcome was excellent. Johnny kept me informed along route and met his commitments. They did not have to take in the Kia for repair, especially without prior appointment, but they did and I am very grateful. My two cents on the recent reviews about not getting calls back. I too had the same experience, but while at the dealer, I observed that they were very busy and not enough people to handle the volume. However, every interaction with a customer I observed was cordial and focused on that customer's needs at that time. I have experienced the non-responsiveness to emails and calls from many other businesses lately, and I have heard much of it is due to a shortage of employees in the midst of a strong economic comeback in which people want new things and services performed. Luckily, I live close to this dealer, so my solution is to simply drive over and talk to someone. When I do, all is well. Since this dealer has done so well for me in the past with service, I will give them the benefit of the doubt that they are simply experiencing the same labor pains as other businesses, and since they have been there for me when I needed them (like in this case), I will return the loyalty and work with them as best I can through these times. This is simply my point of view and in no way infers judgment on other people's experiences.. Personally, I need to give this dealer kudos for this experience and look forward to future opportunities to do business. More

Worst customer service experience ever. They lie and do not respond back to you. Do not purchase anything from here ever again. What a mistake. not respond back to you. Do not purchase anything from here ever again. What a mistake. More