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Gene Messer Volkswagen

Lubbock, TX

4.8
166 Reviews

7007 University Ave

Lubbock, TX

79143

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166 Reviews of Gene Messer Volkswagen

February 28, 2025

My daughter and myself have always received good customer service at vw gene Messer. The techs have given us good service as well. More

by hmarvalene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember name sorry. Lubbuck tx
Mar 02, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 27, 2025

Amanda in the service department is amazing. She is always so informative and willing to help. Not to mention she is very kind and understanding. More

by Eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Mar 02, 2025 -

Gene Messer Volkswagen responded

Hi Eva, thanks for your praise and kind comments about Amanda. Please don't hesitate to reach out if there's anything additional we can do for you.

February 25, 2025

They made buying a new car fast and easy. They seemed to really care that I got what I wanted at a price I could afford. Everything was great. Kyle was incredibly knowledgeable and I’d recomm More

by erinwhitley80
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle
Feb 28, 2025 -

Gene Messer Volkswagen responded

Hello, we're happy you found our staff Kyle to be so supportive during your experience here at Gene Messer Volkswagen. Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2025

It was a quick and smooth experience. Professional service provided. I would recommend to anyone needing to service their car. More

by Charestlesley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
Feb 21, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 19, 2025

We always receive excellent service from the dealer service department. We are able to schedule an appointment time to meet our needs. More

by Rsglass90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackson
Feb 21, 2025 -

Gene Messer Volkswagen responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

February 15, 2025

People were very kind and helpful from the time we pulled up(late) until they handed the keys back to me More

by Special-t09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Feb 18, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

February 14, 2025

It was one of the easiest car deals I've done. James was great and so was the finance guy, whose name escapes me. It was our first time doing business at the VW house and there was absolutely no More

by Dennertime
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Stalnaker, Justin Greene, and a great finance guy
Feb 17, 2025 -

Gene Messer Volkswagen responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 14, 2025

Good service, Amanda is a very customer oriented service advisor who proactively helps with my service visits. She has also helped me understand some of my Atlas info systems capabilities so I can better u More

by Brandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Beckham and Luis in sales
Feb 17, 2025 -

Gene Messer Volkswagen responded

Hi Brandy, we're happy you found our staff to be so supportive during your experience here at Gene Messer Volkswagen. Please don't hesitate to reach out if there's anything additional we can do for you.

February 12, 2025

Excellent. . great communication and fast service with great customer service it's worth the drive from my hometown littlefield More

by Fasho65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Female Anglo didn't notice name
Feb 17, 2025 -

Gene Messer Volkswagen responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 05, 2025

Amanda is amazing! I think she goes above and beyond expectations. Very knowledgeable and tbh she’s my favorite. More

by Zeke55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Feb 10, 2025 -

Gene Messer Volkswagen responded

Hi, we're so glad that we were able to go above and beyond your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

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