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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
767 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 767 reviews

February 03, 2025

They were friendly and attentive. They also had a positive attitude and helped me get into want I wanted in and out. More

by danieladominguez_92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kade Riney
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Feb 07, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2025

Great friendly service. Just don’t like how long it took. About 5 hours for an oil change and tire rotation. Other than that, it was great More

by rcavazos2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in service
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Feb 07, 2025 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

They are very kind and very respectful and honest. I found it very easy to talk to them. More

by Honestorita
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Jimenez 3rd five stars
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Feb 03, 2025 -

Gene Messer Toyota responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

January 31, 2025

Staff very friendly. Very knowledgeable. Was able to explain to me what work my car needed. And how I can go about getting the work done in a timely manner More

by Diana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby -Service Department
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Feb 03, 2025 -

Gene Messer Toyota responded

Hi Diana, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

January 28, 2025

Prompt, professional, and very responsive. Placed an entire new engine in less than 24 hrs More

by awetselrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watt
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Feb 01, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

January 28, 2025

Great experience. Felt no pressure and had what i was looking for. Second car i traveled to Gene Messer for. More

by Oacjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
None listed
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Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 27, 2025

Bryan was great and patient Since I live in Dallas He kept the vehicle until I could pick it up More

by Mickey
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
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Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

January 25, 2025

I had my truck serviced today, and as always, I received excellent and professional service. I’ve been with Gene Messer for over 5 years and it’s always the best. Colby provides professional and friendly se More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found Colby to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

January 25, 2025

I did not notice until driving away that only 3 of my tires were aired up. More

by SHERRYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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Jan 27, 2025 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (888) 212-9592.

January 25, 2025

Great customer service! They had me out of there in very little time. The staff is all so friendly and welcoming. More

by shereerod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Marlow, Joe Enriquez
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Jan 27, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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