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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
850 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 850 reviews

June 29, 2023

Tech failed to install cabin filter. I had to drive all the way across town to get this corrected. It makes me wonder what else they failed to properly inspect or replace. More

by wynnefitz
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service
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Jul 10, 2023 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Dave Randall Service Director drandall@GeneMesser.com

June 27, 2023

Quick services and nice technicians. I have Five Stars for this dealership. Thank you very much! More

by phat.tran
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian and Matt
Report | Print
Jun 30, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 26, 2023

I had great customer service and also great professional service. I was told up front what work would be done and what the cost would be. The service was done in a timely manner. More

by Judy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Braedon in service
Report | Print
Jun 30, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

June 23, 2023

Excellent service, and very patient with my questions no matter how silly or simple they were. More

by Katy H
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colby in the Service Department
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Jun 27, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 22, 2023

The Most Excellent Service I’ve Ever Had. They Are The Very Best. They Are Always Happy To Help Me In Every Way… I Love Gene Messer Toyota ❤️ More

by Mel
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Braden Fullington
Report | Print
Jun 24, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day! We can't wait to see you again, have a great day.

June 22, 2023

It's easy to schedule an appointment they are very thorough and friendly and keep you updated on your car. More

by Mariep1950
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Eddie Reyna
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Jun 27, 2023 -

Gene Messer Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

June 21, 2023

Best dealership ever. Got my car done quick and easy.Best guys in the business More

by akeys
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Matt Walker, David Randall
Report | Print
Jun 24, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 20, 2023

People could not have been nicer or more helpful or nicer in all departments. Highly recommended. More

by lindan716
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Crasta
Report | Print
Jun 23, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

June 19, 2023

Took truck in thinking I needed to replace struts- turns out the squeaking was the hood latch. 🙄 they added some grease to stop the squeak at NO CHARGE. Thank you so much!! More

by Stacylgillies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Patton, Steve Campbell, Don Smith
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Jun 23, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 16, 2023

Always very friendly, courteous and helpful! The service area is always clean and the waiting area too! More

by Monicatyoung54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Jun 22, 2023 -

Gene Messer Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

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