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Gene Messer Toyota

Lubbock, TX

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0 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 685 reviews

November 23, 2024

My service representative, Jesse, gave great customer service! Explained what needed to get done and offered suggestions. Thank you’ More

by julie.medina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Nov 25, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Jesse! Please don't hesitate to reach out to us if there's anything more we can do!

November 22, 2024

Set an appointment day before it was never turned in. Then I waited over two hours for an oil change and tire rotation. More

by Lrobertson
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Service
Nov 27, 2024 -

Gene Messer Toyota responded

Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, we would appreciate it if you would reach out to our service/sales management, so that I can learn more about what took place in this situation. Dave Randall Service Director drandall@genemesser.com

November 20, 2024

They were very helpful. Also it was a quick paper work process. I will recommend to someone else More

by Nunez.nora
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

November 19, 2024

They got my car serviced very quickly, however the attitude of many of the workers were very poor and looked like they didn’t want to talk to me. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us at (888) 212-9592.

November 19, 2024

I was not greeted upon my arrival . I entered the car port area, waited a few minutes, and not one person said “hello, we will be with you shortly”. I went into the facility to ask for More

by Dia Washington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I do not know the service managers name
Nov 21, 2024 -

Gene Messer Toyota responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime Dave Randall Service Director drandall@genemesser.com

November 19, 2024

Very good dealership to work with! Has very helpful to deal with. and very reasonable to deal with. More

by brdog789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 18, 2024

Things have improved the last couple of visits. Staffing seems better, and the service adviser actually seemed interested in doing a good job. More

by Allencat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Nov 21, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 17, 2024

I was pleased by how Fast and smooth the process was and great friendly customer service More

by cacyjack
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Casey Bolyard
Nov 18, 2024 -

Gene Messer Toyota responded

Hi! We're so happy we were able to help you out! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 16, 2024

I would never think about taking my car anywhere else. The service is great and they never make recommendations for things that I don’t need. More

by slover.gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie and Colby
Nov 18, 2024 -

Gene Messer Toyota responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Gene Messer Toyota. Until the next time we meet, take care!

November 16, 2024

Gene Messer Toyota provided exceptional service during my recent truck maintenance visit. The staff was incredibly professional, ensuring a fast and efficient experience. I felt welcomed throughout the proce More

by busby.craig1996
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Nov 18, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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