Gene Messer Toyota
Lubbock, TX
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Recalls and maintenance Overall a very good experience. I was in need of 4 0r 5 things that needed to be done at once. Minor repairs, oil changed,and several recalls. It took Overall a very good experience. I was in need of 4 0r 5 things that needed to be done at once. Minor repairs, oil changed,and several recalls. It took most of the day, and thought I would need to reschedule for some of the recalls. I was very happy to hear they could all be done when I arrived. The shuttle service was great. Took me where ever I wanted to go. The advisor that was assigned to me, Chris I think. Very professional and curtious as well as prompt.Explained everything to me that was done. In the, it was a lengthy stay, but that's to be expected with the amount of things being done to my car. Very pleased. More
Gene Messer experience. Friendly and helpful. We told the sales consultant what we were interested in. There were three on the lot. The cars were driven to an inside area. Th Friendly and helpful. We told the sales consultant what we were interested in. There were three on the lot. The cars were driven to an inside area. They were running with with air on cold. We didn't have to walk over the lot on a hot day. Thank you. The one we picked out was washed and cleaned while we were finishing paper work. More
5000 mile service visit experience Everyone that we had dealings with on Saturday were very nice, courteous, and helpful. It is a great pleasure of my wife & I to have purchased our RA Everyone that we had dealings with on Saturday were very nice, courteous, and helpful. It is a great pleasure of my wife & I to have purchased our RAV 4 from Gene Messer Toyota. Fine group of employees ! More
Excellent service! They are very professional,friendly.they answered lots of my questions,explained to me every detail and very knowledgeable.i will definitely visit aga They are very professional,friendly.they answered lots of my questions,explained to me every detail and very knowledgeable.i will definitely visit again soon.thank you More
Great Service Top notch service department. From the scheduling of my service to the picking up of my truck was handled in a very professional man. Good job. Top notch service department. From the scheduling of my service to the picking up of my truck was handled in a very professional man. Good job. More
Great Experience We believe this is our sixth Toyota we have purchased from Dickie Jackson. We let him know what we are interested in. In just a few days he finds us We believe this is our sixth Toyota we have purchased from Dickie Jackson. We let him know what we are interested in. In just a few days he finds us exactly what we asked for. We have never felt pressured to buy something we really do not want. We believe Dickie is a fare and honest man and appreciate how he takes care of his customers. We have referred friends to Dickie because of his honesty and caring nature. Hope you appreciate the great job he does. More
Michael Mansell was helpful and answered all my questions. Michael Mansell explained the full report that he gave me which cited all the things my car should have done in the immediate or near future. He was e Michael Mansell explained the full report that he gave me which cited all the things my car should have done in the immediate or near future. He was extremely helpful, professional, and very kind. I would definitely recommend Gene Messer Service Department. My visit was specifically for a recall, and Mr. Mansell went above and beyond to check for other recalls. Luckily he did this because he found two other recalls. More
Excellent in every way Very pleasant car buying experience. Salesperson Pierce was the first and main person we dealt with and we enjoyed working with him. Everyone else in Very pleasant car buying experience. Salesperson Pierce was the first and main person we dealt with and we enjoyed working with him. Everyone else in the dealership we dealt with or encountered were friendly, couerteously and professional. We highly recommend Gene Messer Toyota and salesman Pierce. We will be back in early January shopping for a new pickup and will contact Pierce to deal with at that time. More
Indicator light Maintenance indicator came on. Got my oil changed. When I paid out I realized I actually didn’t need oil change. Really did not need. Maintenance indicator came on. Got my oil changed. When I paid out I realized I actually didn’t need oil change. Really did not need. More
Excellent Thank you!! Thank you CHRIS !! For checking our 1995 Toyota Tercel!! We really appreciated the courtesy check, you all are AWESOME!!! and I'm not jus Thank you!! Thank you CHRIS !! For checking our 1995 Toyota Tercel!! We really appreciated the courtesy check, you all are AWESOME!!! and I'm not just saying that, I've experienced different elsewhere they won't check anything for free. I can't emphasize how greatly appreciated we are. I know you checked more than one thing too. We definitely will cont to buy Toyota vehicles. We will spread the good word too to family & friends. The name TOYOTA speaks for itself , but it also helps to know about the GREAT customer service Dept. I work in the Home Health environment driving around town all day. So we need good cars. We will b back to buy a Toyota. Thank you so much!! God bless you & have a great day!! Anna Lisa & Richard Lee More