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Gene Messer Toyota

Lubbock, TX

4.7
676 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 676 reviews

June 13, 2023

Polite and informative service staff. Kept me up to date and review and extra services I needed. More

by Dave Dischord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don Smith
Jun 17, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 11, 2023

Took me in within a couple of days and had my car serviced before the original time which I was told. More

by A_tomgo55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Thomas
Jun 17, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

June 08, 2023

The friendliness and professionalism of EVERYONE from the smooth sale of the car to the financing and delivery of the car ! I wouldn’t purchase a car anywhere else ! I have purchased at least 4 vehicles and More

by shawnlynferg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Oscar
Jun 11, 2023 -

Gene Messer Toyota responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

June 05, 2023

Very quick service. Pointed out any problem areas with solution Reasonable pricing. Waiting area was quiet and comfortable. I’ve had nothing but good experiences here More

by wdsage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam richard
Jun 07, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 02, 2023

Very good experience, easy to deal with no pressure will come back in th future More

by Kyleandleighann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Walker, Brandon rowland
Jun 07, 2023 -

Gene Messer Toyota responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.

October 14, 2022

Vehicles I was interested in had already sold and were still showing available on the website. Not happy about it! Gus was good at contacting me quickly but the specifics of my search couldn't be met, cur More

by willnseguintx
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gus
Oct 17, 2022 -

Gene Messer Toyota responded

I apologize that the vehicle you were interested in was sold. Could you please contact me with more information about the vehicle you were interested in? I would be happy to assist you in trying to locate another vehicle. I look forward to speaking with you. Lane Sullivan Used Car Sales Manager lsullivan@GeneMesser.com

February 20, 2022

Honest about the car not being reliable that I inquired about, really respect this dealership. More

by hfill489
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raul Reyna
Feb 21, 2022 -

Gene Messer Toyota responded

Thank you for taking the time to leave us a review! We look forward to your business with us again!

December 30, 2021

We purchased a vehicle from out of state. My first interaction on the phone with a salesperson wasn’t great but Oscar helped us make a deal and tracked down a missing accessory. More

by KSBuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oscar Tristan
Dec 30, 2021 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

November 04, 2021

Set up was good, wanted to use a coupon for a conventional filter in the oil change and told me I could not because they had put six in there my car you can’t even put six in there in the first p More

by 83hneudorf
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Raul Reyna
Nov 09, 2021 -

Gene Messer Toyota responded

Thank you for your feedback about your service experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? David Randall Service Director drandall@GeneMesser.com

Nov 10, 2021 -

83hneudorf responded

Hi you wanted me to contact you ?

August 09, 2021

I’ve been in for service several times lately for my car and my wife’s. The new service bays and customer lounge are fantastic. There are a half dozen sharp service techs ready to take care of things. Th More

by lscottmann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager
Aug 11, 2021 -

Gene Messer Toyota responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

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