Gene Messer Toyota
Lubbock, TX
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The friendliness and professionalism of EVERYONE from the smooth sale of the car to the financing and delivery of the car ! I wouldn’t purchase a car anywhere else ! I have purchased at least 4 vehicles and smooth sale of the car to the financing and delivery of the car ! I wouldn’t purchase a car anywhere else ! I have purchased at least 4 vehicles and OSCAR was there for me every time ! OSCAR is kind, patient (I’m handicapped) and gets me exactly what I want and need. VERY HONEST AND TRUSTWORTHY! He sets everything up in the car for me, Bluetooth, radio etc… I love and appreciate GENE MESSER TOYOTA ♥️🙏 More
Very quick service. Pointed out any problem areas with solution Reasonable pricing. Waiting area was quiet and comfortable. I’ve had nothing but good experiences here Pointed out any problem areas with solution Reasonable pricing. Waiting area was quiet and comfortable. I’ve had nothing but good experiences here More
Vehicles I was interested in had already sold and were still showing available on the website. Not happy about it! Gus was good at contacting me quickly but the specifics of my search couldn't be met, cur still showing available on the website. Not happy about it! Gus was good at contacting me quickly but the specifics of my search couldn't be met, currently. More
We purchased a vehicle from out of state. My first interaction on the phone with a salesperson wasn’t great but Oscar helped us make a deal and tracked down a missing accessory. interaction on the phone with a salesperson wasn’t great but Oscar helped us make a deal and tracked down a missing accessory. More
Set up was good, wanted to use a coupon for a conventional filter in the oil change and told me I could not because they had put six in there my car you can’t even put six in there in the first p conventional filter in the oil change and told me I could not because they had put six in there my car you can’t even put six in there in the first place why have coupons on their website if they want to lie about it More
I’ve been in for service several times lately for my car and my wife’s. The new service bays and customer lounge are fantastic. There are a half dozen sharp service techs ready to take care of things. Th and my wife’s. The new service bays and customer lounge are fantastic. There are a half dozen sharp service techs ready to take care of things. The lounge has plenty of room for comfortable social distancing, power supply for phone and laptop and a full blown coffee bar. The clear message is: service is top priority. The employees treat you like valued customers whose time matters. If you have questions, the service manager is accessible and happy to answer questions. This is another reason I buy Toyota and buy my Toyotas from Gene Messer. More