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Gene Messer Toyota

Lubbock, TX

4.7
676 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 676 reviews

June 30, 2023

I’ve always been treated as though I’m the only customer. I got wonderful service today and the men were all very polite and very helpful about the questions I asked, because I’m taking a short family trip i More

by Yvonneginter
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service
Jun 30, 2023 -

Yvonneginter responded

Thank you for the great service always given by Gene Messer Toyota!

June 30, 2023

Sticker was $4-6k cheaper than anything in my area and that's getting a little lower amount for my trade than normal (traded sight unseen). Shipped truck, picked up my truck and still beat everyone else More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Sternfield
Aug 03, 2023 -

Gene Messer Toyota responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

June 30, 2023

Very helpful, friendly. They keep in touch after purchase to check on you. Will definitely be buying more vehicles from them. More

by Drake
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jose Venegas
Aug 03, 2023 -

Gene Messer Toyota responded

Good morning Drake, Congratulations on your new VEHICLE! At Gene Messer Toyota, your satisfaction is our ultimate goal and we are pleased to hear that our sales team was able to provide you with a great sales experience! We appreciate your business and look forward to the opportunity to assist you again. Thank you for your Five Star review!

June 30, 2023

The sale was great but the service afterword is outstanding. Absolutely amazed at the professional, friendly service!! Happy I got a Toyota!! Thanks Matt Walker - You ROCK! More

by Kimberly.payne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vidal sanchez
Aug 03, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience. We thank you for your business and look forward to your next visit!

June 29, 2023

Caring about you and your vehicle. Great work ethics. Do an excellent job. Go over what they did with you to make sure everything was done that was requested. Take care of their cu More

by lawelch50
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Jun 29, 2023 -

lawelch50 responded

Caring about you and your vehicle. Great work ethics. Do an excellent job. Go over what they did with you to make sure everything was done that was requested. Take care of their customers!!

June 29, 2023

Tech failed to install cabin filter. I had to drive all the way across town to get this corrected. It makes me wonder what else they failed to properly inspect or replace. More

by wynnefitz
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Service
Jul 10, 2023 -

Gene Messer Toyota responded

Thank you for bringing this to my attention. I apologize for the service experience you have encountered. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Dave Randall Service Director drandall@GeneMesser.com

June 29, 2023

Great people, made the whole process of purchasing a vehicle so smooth and easy. My family has purchased 3 vehicles from Lane, Brady , and the excellent staff at Gene Messer Toyota More

by kennethk.services
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Lane Sullivan , Brady Keys
Jul 02, 2023 -

Gene Messer Toyota responded

Thank you for your kind words about our staff! We thank you for your continued business and look forward to your next visit!

June 27, 2023

Quick services and nice technicians. I have Five Stars for this dealership. Thank you very much! More

by phat.tran
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brian and Matt
Jun 30, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

June 26, 2023

I had great customer service and also great professional service. I was told up front what work would be done and what the cost would be. The service was done in a timely manner. More

by Judy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Braedon in service
Jun 30, 2023 -

Gene Messer Toyota responded

We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!

June 23, 2023

Excellent service, and very patient with my questions no matter how silly or simple they were. More

by Katy H
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Colby in the Service Department
Jun 27, 2023 -

Gene Messer Toyota responded

Thank you for being our customer, we appreciate your kind words!

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