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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
685 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 685 reviews

December 18, 2024

Gene Messer Toyota is the best! Great Employees and very nice and professional! Will continue using them ! More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys, Irma Swetnam, Don Smith
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Dec 21, 2024 -

Gene Messer Toyota responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

December 18, 2024

Awful Service Department. Took 2 hours for service of an oil change, I had an appointment, then my car was brought out, and sat there for 15mins, they had to move it to let th More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Colby
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Dec 21, 2024 -

Gene Messer Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager Gene Messer Toyota Bkeys@genemesser.com

December 17, 2024

My salesman listened to what I was looking for and worked to help me find the right vehicle at the right price. More

by bcarlberg
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Rubio
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Dec 20, 2024 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2024

Daniel Rubio was absolutely wonderful and accommodating during this sale. He has been very helpful and considerate. He and the finance gentleman went above and beyond. I will recommend Gene Messer Toyota t More

by Dcks0522
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Rubio in Sales, Jessie in maintenance
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Dec 20, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 16, 2024

As a widow the dealership and their people were so kind, informative, patient and worked with me beyond belief! More

by Widow woman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Short
Report | Print
Dec 22, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

December 15, 2024

The employees very friendly and helpful explained everything they would be doing to my vehicle More

by mrobles1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
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Dec 16, 2024 -

Gene Messer Toyota responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

December 15, 2024

They serviced my car in a timely manner, explained all services . Very satisfied, I’m a loyal customer for 30 years now. More

by Karla Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service tech
Report | Print
Dec 20, 2024 -

Gene Messer Toyota responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Service provided quickly and reliably. Nice waiting accommodations. Travel through Lubbock. From East Coast. Thanks More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Dec 14, 2024 -

Gene Messer Toyota responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

December 13, 2024

Prompt and reliable attention to my new vehicle - I appreciate their performance and professionalism. Good dealer experience! More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Report | Print
Dec 15, 2024 -

Gene Messer Toyota responded

Hi Dave, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 10, 2024

I bought a 2024 Prius LE last week. The experience was easy and fast. The salesman, Tyler Snider, was excellent throughout the entire transaction being able to combine a personable and More

by jimmiemcgee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Snider
Report | Print
Dec 12, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Tyler! Feel free to reach out to us if you need anything. Have a wonderful day.

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