Gene Messer Toyota

I had such an amazing experience. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership. Showed up Friday as they were closing, walked out Saturday with an new car, great payments and true respect for a dealership. More

Lucas took his time and helped me with what I needed with no issues. He kept me updated and helped me out when I needed it. no issues. He kept me updated and helped me out when I needed it. More

Tyler was great. I would have preferred to know more details about the loan rate before coming in to sign paperwork. I would have preferred to know more details about the loan rate before coming in to sign paperwork. More

Comfortable, fully informed and helpful service for those waiting for their cars. David,my service agent, was considerate and knowledgeable. waiting for their cars. David,my service agent, was considerate and knowledgeable. More

The staff was super friendly. David was very helpful and knowledgeable. I had a great visit. David was very helpful and knowledgeable. I had a great visit. More

Great service as always. Matt always takes care of me and keeps me informed about my vehicle. Matt always takes care of me and keeps me informed about my vehicle. More

I’ve never had a bad service experience at Gene Messer Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-ou Toyota. Team members are friendly, efficient and thorough. I appreciate the ease of scheduling, comfortable waiting area and simple check-in/check-out. More

Great service with care & concern. Greeted within seconds. Prompt service! Great communication and no pressure. Thank you Greeted within seconds. Prompt service! Great communication and no pressure. Thank you More

very good service. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. very good staff. very nice waiting area, good environment. all are good in short description. the best in Lubbock. More

The Service Department at GM Toyota has almost always been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil been polite and efficient. I’m sorry to say that after today, I will no longer be using this. It is much less expensive to go to a non-dealership oil change place to get things done. When I bought my car, I agreed to the extended warranty. I’ve been paying $50 a month for two years now. And today somebody decided to change the rules so even though I’m still paying for the extended warranty, I can no longer get my oil changed. I have to pay $100 for it? And what that means is I won’t becoming two GM Toyota anymore. I’m very disappointed about that. It’s always been a good experience. But it’s too expensive to come there if I have to pay for it. And I’m still paying $50 a month for an extended warranty. I’m getting nothing out of. I guess that’s my fault. I just won’t do it again. More