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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
643 Reviews
Call Dealership (806) 748-4812

6102 19th St

Lubbock, TX

79407

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Showing 643 reviews

November 12, 2024

Best service every time. Would not go anywhere else. Great customer service and always take the best care of my vehicle. Never try to con me into getting more than what is ac More

by Cynlopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept.
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Nov 14, 2024 -

Gene Messer Toyota responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 11, 2024

Thanks Sir Bryan Womack and the service team for the great service you have extended to me and fixing my car. Thank you for your professionalism and great customer service! More

by cdbueno_ph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Nov 12, 2024 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

November 09, 2024

Stephanie was kind an professional. Handled my issue very quickly. Was nice to speak to a woman. Will ask for her next time. She was competent and knowledgeable. I waited inside for More

by Rutledge87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Report | Print
Nov 12, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2024

Pleasant representative good service didn’t take too long before I got my oil change done was offered other services but that was all I needed. More

by J-robbins
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Matthew Crasta
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Nov 11, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

November 06, 2024

Everything went smoothly and super fast! All the personnel was kind and friendly. I had good answers to my questions and a great team assisted my car. More

by Valeska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Nov 09, 2024 -

Gene Messer Toyota responded

Hi Valeska, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 06, 2024

Service was great. Service agent took the time to explain everything with process of the services done. More

by gallegos.betty6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Paez
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Nov 09, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 05, 2024

Very courteous, helpful and efficient! They answered all of my questions and were extremely patient with me which I appreciated so much! More

by Cete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Nov 09, 2024 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

November 05, 2024

NA. NA NA NA NA NA NA NA NA NA NA NA NA NA NA More

by averettcraig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Nov 09, 2024 -

Gene Messer Toyota responded

Hi, thank you for the high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

We have never had a good experience with this service center. Yesterday we drove over 100 miles to have the oil changed and tires serviced, nothing was done. The techs did not communicate this with us. W More

by ramirez_michelle33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stephanie and Brian
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Nov 12, 2024 -

Gene Messer Toyota responded

ramirez_michelle33, We truly value your business and thank you for bringing this to my attention. Please contact me directly at bkeys@genemesser.com. I would like an opportunity to resolve this issue and to know more about your experience. I look forward to speaking with you. Brady Keys General Manager

November 04, 2024

Knowledgeable, respectful and they had my purchase done quickly, which I really appreciated since I’m from New Mexico and had to drive home that day. More

by charley.good81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Venegas
Report | Print
Nov 06, 2024 -

Gene Messer Toyota responded

Hi Charley, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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