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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
779 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 779 reviews

October 11, 2024

Everyone was very helpful and not pushy at all! I’m very excited about my new car!! More

by JenniferS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Eddie Reyna
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Oct 13, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

I was completely frustrated with the service I received. I needed a key made for an Avalon. The vehicle was delivered and they had a problem making the key and put a different ignition cylinder which makes More

by jequetta_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Crasta
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Oct 13, 2024 -

Gene Messer Toyota responded

jequetta_todd, We are genuinely sorry to hear about the issue with the ignition cylinder. Your feedback is invaluable, and we take it very seriously. We did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your concerns further. Please, reach out to me directly at drandall@GeneMesser.com so we can work towards a resolution. Dave Randall Service Director

October 07, 2024

Friendly, explains service well, communication is good, service is quick, able to schedule appointments online. More

by Carolscottfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Oct 10, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

I always get professional, friendly and reliable service at Gene Messer Toyota. I appreciate their friendly personnel and service. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
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Oct 12, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 04, 2024

Have always had great service at the dealership. Employees are always courteous and polite. Always go out there way to make customer have a good experience. More

by Jacinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
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Oct 06, 2024 -

Gene Messer Toyota responded

Hi Jacinta, thank you for taking the time to leave a review for us at Gene Messer Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Friendly Service Representatives and great Service which was preformed in a short time. Never worry about the customer service More

by kkent3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
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Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 02, 2024

Absolutely the easiest fastest and best car buying experience ever. Austin in finance is A++++ More

by bizzibunz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin -finance
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Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We hope you have a great day!

September 30, 2024

Gene messer Toyota staff are very friendly always treated me up most respect wouldn’t go anywhere else More

by Perez61m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
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Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

I love Toyota. They listen to their customers whether they are male or female. They treat their customers with respect and kindness. More

by franceslori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
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Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

Always great service and very communicative with the customer Bryan is always very friendly and Gene Messer Toyota is always there for the customer thank you. More

by Manuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Report | Print
Oct 02, 2024 -

Gene Messer Toyota responded

Hi Manuela, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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