Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
839 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 839 reviews

May 31, 2025

Thank you ! Great job Tyler Jenkins for helping find the perfect car for me . Thank you for again. More

by Abarr_73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins, Brady Keys
Report | Print
May 30, 2025

Delivered as promised. Staff were courteous. Waiting area comfortable. Fifteen words is an unnecessary and excessive waste of your customers time. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
Jun 04, 2025 -

Gene Messer Toyota responded

Thank you for your feedback. I would appreciate the opportunity to use your case as a learning opportunity, so we can fix this issue in the future. Could you please contact me so I can learn more? Brady Keys General Manager bkeys@genemesser.com

May 29, 2025

The sales person, Cooper Donathan was friendly and knowledgeable about each truck I considered. There were no hard pressure tactics. The financial manager was very clear and concise. The overall purc More

by terri_n_tx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper Donathan
Report | Print
May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Cooper! Feel free to reach out to us if you need anything. Have a wonderful day.

May 29, 2025

Great visit. Kolby, my service advisor, explained everything. Arranged for uber rides to and from the dealership. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook, Brady Keys
Report | Print
May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Kolby! Feel free to reach out to us if you need anything. Have a wonderful day.

May 28, 2025

Prompt and friendly service writer. Provides transportation back to home and when work completed. They pick you up at home and return to dealership together your vehicle I recommend More

by Peanut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Randall , Brady Keys
Report | Print
May 29, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 28, 2025

Quick, professional, easy to book and use. The tech making the inspection video did a great job in both demonstrating and explaining the details of his inspection. More

by Ethan D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch the name of the technician in the video but he did a fantastic job and remained professional and polite, Brady Keys
Report | Print
May 30, 2025 -

Gene Messer Toyota responded

Hello Ethan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 27, 2025

Service dept. was open and ready for my appointment. Staff were friendly and efficient. Services were completed in a timely manner.. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Report | Print
May 29, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2025

Nothing but excellent service! Professional and friendly are essential characteristics which makes me appreciate the dealership More

by DTREAT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
May 29, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 24, 2025

Always welcome me and make me feel like friends. Matt Walker always keeps me updated on my vehicle. I recommend Matt and Toyota to all my friends and family. More

by irma.swetnam62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker, Brady Keys
Report | Print
May 26, 2025 -

Gene Messer Toyota responded

Hello, thank you for your kind review; we are happy to pass along your comments to Matt here at Gene Messer Toyota! Please don't hesitate to reach out if there's anything additional we can do for you.

May 23, 2025

The service team is great. The sales team made promises they have never kept regarding the tinting of my windows and the detailing of the car. More

by TeressaHarris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
May 24, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please contact us so we can work with you to make this right. Brady Keys General Manager bkeys@genemesser.com

1
2
3
...
84