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Gene Messer Toyota

Lubbock, TX

4.7
841 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 841 reviews

June 02, 2025

Very professional and did a fantastic job . Much appreciated . Will always take my vehicle to be serviced here. More

by Javi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Jun 05, 2025 -

Gene Messer Toyota responded

Hello Javi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

June 01, 2025

I appreciate the young man, Mark Shafer, showing us several vehicles. He knew we were not going to buy, but took the time to give us the information we asked for. More

by Bear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Shafer
Jun 04, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Mark! Please don't hesitate to reach out to us if there's anything more we can do!

May 31, 2025

Thank you ! Great job Tyler Jenkins for helping find the perfect car for me . Thank you for again. More

by Abarr_73
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Jenkins, Brady Keys
May 30, 2025

Delivered as promised. Staff were courteous. Waiting area comfortable. Fifteen words is an unnecessary and excessive waste of your customers time. More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
Jun 04, 2025 -

Gene Messer Toyota responded

Thank you for your feedback. I would appreciate the opportunity to use your case as a learning opportunity, so we can fix this issue in the future. Could you please contact me so I can learn more? Brady Keys General Manager bkeys@genemesser.com

May 29, 2025

The sales person, Cooper Donathan was friendly and knowledgeable about each truck I considered. There were no hard pressure tactics. The financial manager was very clear and concise. The overall purc More

by terri_n_tx
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cooper Donathan
May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Cooper! Feel free to reach out to us if you need anything. Have a wonderful day.

May 29, 2025

Great visit. Kolby, my service advisor, explained everything. Arranged for uber rides to and from the dealership. More

by rb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook, Brady Keys
May 31, 2025 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with Kolby! Feel free to reach out to us if you need anything. Have a wonderful day.

May 28, 2025

Quick, professional, easy to book and use. The tech making the inspection video did a great job in both demonstrating and explaining the details of his inspection. More

by Ethan D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t catch the name of the technician in the video but he did a fantastic job and remained professional and polite, Brady Keys
May 30, 2025 -

Gene Messer Toyota responded

Hello Ethan, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

May 28, 2025

Prompt and friendly service writer. Provides transportation back to home and when work completed. They pick you up at home and return to dealership together your vehicle I recommend More

by Peanut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Randall , Brady Keys
May 29, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 27, 2025

Service dept. was open and ready for my appointment. Staff were friendly and efficient. Services were completed in a timely manner.. More

by BJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys
May 29, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 27, 2025

Nothing but excellent service! Professional and friendly are essential characteristics which makes me appreciate the dealership More

by DTREAT2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
May 29, 2025 -

Gene Messer Toyota responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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