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Gene Messer Toyota

Lubbock, TX

4.7
686 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 686 reviews

October 04, 2024

Have always had great service at the dealership. Employees are always courteous and polite. Always go out there way to make customer have a good experience. More

by Jacinta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Oct 06, 2024 -

Gene Messer Toyota responded

Hi Jacinta, thank you for taking the time to leave a review for us at Gene Messer Toyota. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 02, 2024

Absolutely the easiest fastest and best car buying experience ever. Austin in finance is A++++ More

by bizzibunz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin -finance
Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We hope you have a great day!

October 02, 2024

Friendly Service Representatives and great Service which was preformed in a short time. Never worry about the customer service More

by kkent3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Womack
Oct 05, 2024 -

Gene Messer Toyota responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

September 30, 2024

Gene messer Toyota staff are very friendly always treated me up most respect wouldn’t go anywhere else More

by Perez61m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

September 28, 2024

I love Toyota. They listen to their customers whether they are male or female. They treat their customers with respect and kindness. More

by franceslori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby
Oct 02, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 28, 2024

Always great service and very communicative with the customer Bryan is always very friendly and Gene Messer Toyota is always there for the customer thank you. More

by Manuela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Oct 02, 2024 -

Gene Messer Toyota responded

Hi Manuela, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 27, 2024

This is by far the best dealership I have ever been to to get service on a vehicle. Not only are they friendly, polite, and informative, but they are trustworthy. I love getting the videos email to me about More

by angelardixon83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Oct 03, 2024 -

Gene Messer Toyota responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

A great dealership with no pressure! Buying a car doesn't have to be stressful! Friendly staff, helpful, and bent over backwards to get us into a car! Thanks a lot! More

by larrydclark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Harper, Josh in Finance.
Sep 29, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 26, 2024

Eric was a fantastic salesman! He was friendly, relaxed and knowledgeable about all of the cars we looked at. We would highly recommend him to anyone looking to buy a vehicle. More

by wyldkids
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Granillo , Joe Enriquez
Sep 29, 2024 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Thanks for the recommendation, and have an amazing day!

September 25, 2024

Poor communication and rude service at Gene Messer Toyota Lubbock; unhelpful manager left me stranded. More

by Upset Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Austin Vaden I believe was the manager
Sep 28, 2024 -

Gene Messer Toyota responded

Upset Customer, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dave Randall Service Director drandall@GeneMesser.com

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