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Gene Messer Toyota

Lubbock, TX

Overview
Reviews
Vehicles
4.7
790 Reviews
Call Dealership (806) 748-4800

6102 19th St

Lubbock, TX

79407

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Showing 790 reviews

January 25, 2025

I did not notice until driving away that only 3 of my tires were aired up. More

by SHERRYG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Jan 27, 2025 -

Gene Messer Toyota responded

Hi, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (888) 212-9592.

January 25, 2025

Great customer service! They had me out of there in very little time. The staff is all so friendly and welcoming. More

by shereerod
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Marlow, Joe Enriquez
Report | Print
Jan 27, 2025 -

Gene Messer Toyota responded

Hi, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 25, 2025

I had my truck serviced today, and as always, I received excellent and professional service. I’ve been with Gene Messer for over 5 years and it’s always the best. Colby provides professional and friendly se More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Report | Print
Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found Colby to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

January 24, 2025

Timely kind professional helpful. I thought they were well prepared and exceeded expectations. Ho see them. More

by kylestreun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Fowler
Report | Print
Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 24, 2025

Great service, friendly, professional staff. I was very impressed with my visit. 5stars all the way!!! More

by Taz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Baugher
Report | Print
Feb 01, 2025 -

Gene Messer Toyota responded

Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 23, 2025

The service team at Gene Messer Toyota is the best! The service department does a great job at what they do and I appreciate each of them. Thank you Gene Messer Service Department for all your hard wor More

by cindymcallister34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Jan 24, 2025 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 23, 2025

Matt Walker, takes good care of me. Love the lounge area and coffee bar. Toyota!!❤️ More

by tlain
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Walker
Report | Print
Jan 25, 2025 -

Gene Messer Toyota responded

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Toyota. Feel free to reach out to us if you need anything. Have a wonderful day.

January 21, 2025

The staff at Messer Toyota in Lubbock, Texas. I’ve done an awesome job on our two purchases of a 2020 Camry and a 2023 Camry thanks for the great service. More

by rjrm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Anderson
Report | Print
Jan 22, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

January 21, 2025

Colby Watts is my service advisor & he does an excellent job taking care of my vehicle!! More

by KirkF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Watts
Report | Print
Jan 22, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 21, 2025

There was some miscommunication about the estimated time it would take to have my car ready. Matt in service took care of everything and got me out sooner than expected. Thank you, Matt! More

by gmz_erika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service department.
Report | Print
Jan 22, 2025 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

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