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Gene Messer Toyota

Lubbock, TX

4.7
760 Reviews

6102 19th St

Lubbock, TX

79407

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Showing 760 reviews

December 26, 2024

i’m not sure why they have my service records under my maiden name. Kolby was my advisor and he was very attentive and very thorough.. More

by melteaches
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor, Kolby
Dec 27, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 25, 2024

Professional and easy to do business with. Was able to come to Adele very quickly. More

by Falcontex
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nieves Garcia, Joe Enriquez
Dec 26, 2024 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

December 24, 2024

They got me in and out quick. They explained to me at the end how everything turned out. More

by melissalanderos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Dec 25, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 19, 2024

Very easy to make the appointment for the maintenance. Was able to wait and finished in a reasonable time. More

by gdv
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kolby Cook
Dec 21, 2024 -

Gene Messer Toyota responded

Hi, we are delighted we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

December 18, 2024

Awful Service Department. Took 2 hours for service of an oil change, I had an appointment, then my car was brought out, and sat there for 15mins, they had to move it to let th More

by Melissa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department Colby
Dec 21, 2024 -

Gene Messer Toyota responded

I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced due to your recent service visit. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Brady Keys General Manager Gene Messer Toyota Bkeys@genemesser.com

December 18, 2024

Service was amazing & in a timely manner. Everyone was very professionally. Brad was good at his job More

by breneau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Dec 21, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

December 18, 2024

Outstanding and friendly customer service. Takes the time to ensure your needs are met to the best of their ability. patient and understanding that this is a major life purchase and takes the More

by bakerwn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric G and josh s
Dec 21, 2024 -

Gene Messer Toyota responded

Hi, we really appreciate your feedback! Thank you for taking the time to let us know how we can improve. We hope you will consider us again in the future. Take care.

December 18, 2024

Gene Messer Toyota is the best! Great Employees and very nice and professional! Will continue using them ! More

by Q
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brady Keys, Irma Swetnam, Don Smith
Dec 21, 2024 -

Gene Messer Toyota responded

Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

December 17, 2024

My salesman listened to what I was looking for and worked to help me find the right vehicle at the right price. More

by bcarlberg
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Rubio
Dec 20, 2024 -

Gene Messer Toyota responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 17, 2024

Daniel Rubio was absolutely wonderful and accommodating during this sale. He has been very helpful and considerate. He and the finance gentleman went above and beyond. I will recommend Gene Messer Toyota t More

by Dcks0522
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Daniel Rubio in Sales, Jessie in maintenance
Dec 20, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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