Gene Messer Toyota
Lubbock, TX
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Took my truck in to get an oil change and I had some roofing nails in my tire ( I have the tire and rim protection package when I bought my pickup). I had a drop off at 830am and dropped it off. I retur roofing nails in my tire ( I have the tire and rim protection package when I bought my pickup). I had a drop off at 830am and dropped it off. I returned about 230ish got in my pickup and had 22 lbs in my tire, the tire light was on went back to the service advisor he said oh maybe you just need to drive it to reset it. He asked for my keys and took my truck. He then come back into the bay tells me it needs to be looked at again and around 330ish mind you my truck has been there since the original scheduled time of 830am and tells me oh a patch came off it’s ready to go. Not really a great experience at all. I mean if the patch comes off that easily maybe replace the tire? More
The staff at Gene Messer Amanda Toyota were fantastic throughout the entire car-buying process. They were friendly, knowledgeable, and patient, making sure I understood every detail without feeling press throughout the entire car-buying process. They were friendly, knowledgeable, and patient, making sure I understood every detail without feeling pressured. Amanda, in particular, was outstanding—her professionalism and helpfulness made the experience smooth and stress-free. Highly recommend working with her! More
I was completely frustrated with the service I received. I needed a key made for an Avalon. The vehicle was delivered and they had a problem making the key and put a different ignition cylinder which makes I needed a key made for an Avalon. The vehicle was delivered and they had a problem making the key and put a different ignition cylinder which makes the key not work for the doors or trunk. And charged me 500 dollars. I will never use this dealer again. They had my phone number and texted me that it was ready. I expected it to be around 200 or less. I won't recommend this place again. More