Back

Gene Messer Toyota

Lubbock, TX

4.7
686 Reviews

6102 19th St

Lubbock, TX

79407

Directions

By Type

Showing 686 reviews

October 17, 2024

Very professional, gave me clear information what they were going to do. Bryan was excellent. Waiting room was wonderful. More

by Kathy c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Oct 19, 2024 -

Gene Messer Toyota responded

Hi Kathy, we appreciate your positive review about your experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

October 17, 2024

Took my truck in to get an oil change and I had some roofing nails in my tire ( I have the tire and rim protection package when I bought my pickup). I had a drop off at 830am and dropped it off. I retur More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby Service Department
Oct 19, 2024 -

Gene Messer Toyota responded

Marsha, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to the tire issue, and the extended time. I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dave Randall Service Director drandall@GeneMesser.com

Oct 19, 2024 -

Marsha responded

Wonderful I have emailed you. Thank you so very much Marsha B Klinge

October 15, 2024

Very happy with Gene messer services, from sale to service...highly recommend them...excellent service..👍👍 More

by Hazel Mae
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept...Matt
Oct 18, 2024 -

Gene Messer Toyota responded

Hi Hazel, thank you for sharing your positive experience! Thanks for the recommendation, and have an amazing day!

October 15, 2024

Great service, things are handled promptly, I trust things will get done right, I always come here to take care of my truck More

by Sylvia Mirabal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt in service department
Oct 18, 2024 -

Gene Messer Toyota responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

October 13, 2024

The staff at Gene Messer Amanda Toyota were fantastic throughout the entire car-buying process. They were friendly, knowledgeable, and patient, making sure I understood every detail without feeling press More

by Purshothamreddy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Enriquez
Oct 18, 2024 -

Gene Messer Toyota responded

Hi, we're happy you found our staff and Amanda to be so supportive during your experience here at Gene Messer Toyota. We are always more than happy to assist you if anything else comes up. Take care!

October 12, 2024

Very rude and not helpful. Did not disclose proper price and charged different tgan quoted. More

by trevino3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Oct 18, 2024 -

Gene Messer Toyota responded

trevino3, We sincerely apologize for the extremely disappointing customer service you've received. Your experience falls far short of the standards we set for our customers, and we understand your frustration. Your loyalty as a customer is important to us, and we’re committed to resolving these issues. I would like to speak with you directly to understand the situation better and take immediate steps to correct it. Please, contact me at drandall@GeneMesser.com, I would like to discuss how we can regain your trust. Sincerely. Dave Randall Service Director

October 11, 2024

Everyone was very helpful and not pushy at all! I’m very excited about my new car!! More

by JenniferS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin , Eddie Reyna
Oct 13, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2024

I was completely frustrated with the service I received. I needed a key made for an Avalon. The vehicle was delivered and they had a problem making the key and put a different ignition cylinder which makes More

by jequetta_todd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Crasta
Oct 13, 2024 -

Gene Messer Toyota responded

jequetta_todd, We are genuinely sorry to hear about the issue with the ignition cylinder. Your feedback is invaluable, and we take it very seriously. We did not meet the standards of service that you—and we—expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your concerns further. Please, reach out to me directly at drandall@GeneMesser.com so we can work towards a resolution. Dave Randall Service Director

October 07, 2024

Friendly, explains service well, communication is good, service is quick, able to schedule appointments online. More

by Carolscottfry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Oct 10, 2024 -

Gene Messer Toyota responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2024

I always get professional, friendly and reliable service at Gene Messer Toyota. I appreciate their friendly personnel and service. More

by JM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colby
Oct 12, 2024 -

Gene Messer Toyota responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

...
10
...