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Gene Messer Hyundai

Lubbock, TX

4.4
428 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 428 reviews

January 13, 2025

Brought my vehicle in for service and the staff was very nice and made sure that I was taken care of and knowledgeable of additional services needed. More

by sgrajek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 16, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

January 08, 2025

We had a few things needing to be repaired on our Palisade and all was completed reasonably and informed of our options. Had a great experience and Victoria was on top of all my needs! More

by Urlife2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 09, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 05, 2025

We had support and superior service from Victoria and the shop crew. No more going to outside the Hyundai team for service on our Santa Fe. Thank you so much!! More

by Jrockc1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 06, 2025 -

Gene Messer Hyundai responded

Hello, we're happy you found Victoria to be so supportive during your experience here at Gene Messer Hyundai. Feel free to reach out to us if you need anything. Have a wonderful day.

January 04, 2025

Provide excellent service. Convenient and Friendly. I got oil change with tire rotation along with work pick and drop. When I saw my vehicle it was washed just for $45. More

by Asad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody
Jan 05, 2025 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 31, 2024

Impossible to contact your service advisor, they do not keep you updated on the status of your vehicle, and attempt to get you to purchase additional repairs. Nothing major was done to my vehicle and it wa More

by babyv1225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cody
Jan 02, 2025 -

Gene Messer Hyundai responded

We are genuinely sorry to hear about the issues you faced in our service department. Your feedback is invaluable, and we take it very seriously. It’s clear that we did not meet the standards of service that you expect. We understand how frustrating it can be when you feel your vehicle is not receiving the care it deserves. We are committed to improving our service experience and will address your concerns with our team. We want every customer to feel respected and valued, regardless of the situation. If you're willing, we would appreciate the opportunity to discuss your experience further. Please reach out to us directly so we can work towards a resolution. Brendan Cimino General Manager bcimino@GeneMesser.com

December 27, 2024

Our salesman,Ayo was the best and very professional and helpful! The finance lady was very professional! More

by Jackie
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ayo Ayodele
Dec 27, 2024 -

Gene Messer Hyundai responded

Hello Jackie, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

December 27, 2024

Brennan was very helpful and answered all our questions. It was nice to shop for a car without any hard sell. When we made our decision to buy, Juana helped us set up the transfer of funds. More

by katharine
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brennan, Juana
Dec 27, 2024 -

Gene Messer Hyundai responded

Hello Katharine, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

December 17, 2024

Our service was great. The deal we received was fabulous. Customer service from our sales rep to the finance dept were very kind and professional More

by Tkelley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales, finance
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 17, 2024

Nathanial was easy to deal with probably one of our best experiences buying a car thanks to all the friendly staff who helped out with the process More

by roybreshers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathanial
Dec 20, 2024 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with Nathanial! We are always more than happy to assist you if anything else comes up. Take care!

December 13, 2024

Fast and friendly service. I like the texting option to inform me what needs to be done and when it’s finished. More

by cass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Campbell
Dec 15, 2024 -

Gene Messer Hyundai responded

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

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