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Gene Messer Hyundai

Lubbock, TX

Overview
Reviews
Vehicles
4.4
427 Reviews
Call Dealership (888) 780-1048

4025 West Loop 289

Lubbock, TX

79407

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Showing 427 reviews

March 04, 2025

The service was great. Everyone i spoke withl was polite, helpful, and i felt confident that my needs were important to them. More

by erngwencul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know their names
Report | Print
Mar 09, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2025

Salesman was informative without being pushy. In and out in 2 hrs instead of the all day run around like most of our other experiences. More

by nletkeman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan
Report | Print
Mar 04, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 25, 2025

Great as always! Quick and friendly customer service. Always keep me updated on what’s happening with my car. More

by Blindog
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda gonzales
Report | Print
Feb 28, 2025 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

February 21, 2025

Logun was very helpful and loyal in getting the right vehicle for me. Thank you. More

by Rachel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun
Report | Print
Feb 24, 2025 -

Gene Messer Hyundai responded

Hello Rachel, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

February 20, 2025

Very poor service. No communication between service advisor and consumer even though texting is a way of communicating. More

by Adamflores1966
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amanda
Report | Print
Feb 21, 2025 -

Gene Messer Hyundai responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brendan Cimino General Manager bcimino@GeneMesser.com

February 14, 2025

I Love My Car! ! I Enjoyed The Integrity, Professionalism & The Sincerity Of The Staff!! Mr. Ivan Munoz Was The Best & Took Excellent Care Of Everything, From The Be More

by lfguard3957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz, Ryan Anderson
Report | Print
Feb 18, 2025 -

Gene Messer Hyundai responded

Hello, thank you for your kind review; we are happy to pass along your comments to Ivan here at Gene Messer Hyundai! We are always more than happy to assist you if anything else comes up. Take care!

February 12, 2025

Thank you for the courteous staff and the service you provided today. I will be a frequent costumer when needed. Thanks More

by rolyday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica
Report | Print
Feb 17, 2025 -

Gene Messer Hyundai responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

February 08, 2025

Check in was easy, waiting area was clean and well stocked with water/coffee/snacks WiFi was free and fast. More

by Fdowns1184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria Rivera
Report | Print
Feb 12, 2025 -

Gene Messer Hyundai responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

February 04, 2025

Logun was very helpful in my car buying process. He was very knowledgeable and helpful. Gene Messer Hyundai is a great place to purchase a car. More

by Nat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun Saenz
Report | Print
Feb 07, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

The purchase of my new 2025 Hyundai Tucson Hybrid was great. The entire process was smooth. The dealership staff was very professional and helpful. I recommend Gene Messer Hyundai if your’re looking f More

by blagmeil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Logun Saenz (Sales) and Juana Macias (F&I).
Report | Print
Feb 03, 2025 -

Gene Messer Hyundai responded

Hi, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Gene Messer Hyundai

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