Gene Messer Hyundai

I highly recommend! Definitely one happy customer thanks to our friendly, helpful and educated salesman Ivan Munoz on helping us answer any questions we had right away, Definitely one happy customer thanks to our friendly, helpful and educated salesman Ivan Munoz on helping us answer any questions we had right away, helping us find the vehicle that was right for us, and being quick with knocking out the paperwork and getting us on the road home! More

I love coming in to repair my vehicles here. Everyone is like family. So professional and knowledgeable. The only downfall is that the services aren't free. Everyone is like family. So professional and knowledgeable. The only downfall is that the services aren't free. More

The Messer Hyundai dealership in Lubbock Texas is up to date in technology and appearance. The staff in parts and service were friendly and helpful making the experience more enjoyable. The waiting area wa date in technology and appearance. The staff in parts and service were friendly and helpful making the experience more enjoyable. The waiting area was well stocked and had nice accommodations. Thomas More

Very happy that they were able to get my car fixed. Only “problem” I really had was getting updates on my car. Wish there was some kind of web page with updates or text service to let you know what was Only “problem” I really had was getting updates on my car. Wish there was some kind of web page with updates or text service to let you know what was going on without having to call every time. More

Their service department is the worse. I went in for an oil change that was supposed to take one hour and I was there nearly 4 hours because there was a recall and they didn’t advise me of I went in for an oil change that was supposed to take one hour and I was there nearly 4 hours because there was a recall and they didn’t advise me of this so I was there nearly four hours wondering what’s going on. When we bought the car there it was used and we were told there would be three free complementary oil changes and when they got through changing the oil today, we were told that’s not the case. It has to be the original owner. Needless to say, I will not be buying another vehicle from there and I would advise anyone else not to either More

Staff was polite and courteous. Salesmen showed me and test drove multiple cars to try and find the right one. Salesmen showed me and test drove multiple cars to try and find the right one. More

First visit was on 10/7. I had a 7:30 AM appointment over a tire pressure issue. Three hours later, I hadn’t heard anything, so I went to the front desk and they said it woul I had a 7:30 AM appointment over a tire pressure issue. Three hours later, I hadn’t heard anything, so I went to the front desk and they said it would be a little bit longer before they start on my car. Cool. An hour later they finished working on it and said I’d need a new tire. Came back today and was in and out in under an hour. They did good work and are polite, but waiting four hours for a tire pressure issue when I had a 7:30 appointment booked in advance is frustrating. More

I bring my Tuscon here for regular maintainance and they do a good job.They are friendly and have a nice waiting area. do a good job.They are friendly and have a nice waiting area. More

Everything's well . Professionals, excellent customer service, answering fast with integrity. Warranty for a year and I will be there if my car need review and repair. I Professionals, excellent customer service, answering fast with integrity. Warranty for a year and I will be there if my car need review and repair. I recommend 100% this dealer. Appreciate you guys. God job . Blessings More

Scheduling my service appointment was quick and convenient, which I appreciated. However, during my visit, the dealership’s waiting area did not reflect the level of hospitality I expected. The lou convenient, which I appreciated. However, during my visit, the dealership’s waiting area did not reflect the level of hospitality I expected. The lounge advertises coffee and snacks, but no coffee was available. When I asked, I was told, “I don’t do that; the receptionist handles it, and I’ll let her know.” Unfortunately, almost two hours later, there was still no coffee provided. This reflects an opportunity for improvement in customer service and attentiveness. A more proactive and friendly approach would create a much better customer experience. Additionally, I received the video recommending a filter replacement after I had already left the dealership. It would be more efficient and customer-focused if such recommendations were discussed in person while the vehicle is still in service. Doing so would likely increase customer satisfaction and help the dealership capture additional service revenue. Thank you for taking the time to review this feedback. I hope it helps improve the overall service experience for future customers. Best regards More