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Gene Messer Hyundai

Lubbock, TX

4.4
442 Reviews

4025 West Loop 289

Lubbock, TX

79407

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Showing 442 reviews

June 29, 2025

I recently had my car serviced here and was really impressed! The customer service was excellent everyone was friendly, helpful, and professional. They were fast, efficient, and made the whole process More

by faith.rios022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
Jul 01, 2025 -

Gene Messer Hyundai responded

Hi, thank you for taking the time to leave a review for us at Gene Messer Hyundai. We're happy we could meet your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 28, 2025

I have had a positive experience at this dealership and with this service department in the past, but on 6/25 I had a negative service experience. I waited more than 3 hours for a scheduled oil change, I More

by KWALLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
Jul 01, 2025 -

Gene Messer Hyundai responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out so we can work toward a resolution. Brendan Cimino General Manager bcimino@group1auto.com

June 27, 2025

Very helpful work to make everything just right Ago is very helpful and nice I have found my new dealership for my hole family More

by Coach Rob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ayo
Jun 27, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 27, 2025

Ivan Munoz is the best salesperson I’ve ever meet. He’s so nice and helpful. Thank you Ivan 👍 More

by Jayfengwang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivan Munoz
Jun 30, 2025 -

Gene Messer Hyundai responded

Hi, we're happy you found Ivan to be so supportive during your experience here at Gene Messer Hyundai. Please let us know if there is anything else we can do for you; we are more than happy to help!

June 26, 2025

Great customer service, comfortable waiting area. Nice amenities. They know my time is valuable meet my expectations More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jun 26, 2025 -

Gene Messer Hyundai responded

Hi David, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 24, 2025

Awesome , patient, and friendly service. I highly recommend them. They go above and beyond to help you. More

by anamurray
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steven Grajek
Jun 25, 2025 -

Gene Messer Hyundai responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

June 20, 2025

Polite, keeps you updated during the process that they're working on your car. Keeps you informed and what's going on. Everyone has a smile and you have a good feeling about being there More

by psbeason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 21, 2025 -

Gene Messer Hyundai responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Hyundai! Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

Super easy! Super friendly! Would recommend to all friends and family. Andrew was awesome. 10 of 10. More

by nettles10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
Jun 20, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

June 18, 2025

Everything went smoothly. I will be bringing my vehicle back for its next oil change. More

by martinponce013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
June 18, 2025

Nathaniel and Gene Messee went above and being to make this a smooth transaction. Thanks! More

by Jonathan_forkner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathaniel Molina
Jun 19, 2025 -

Gene Messer Hyundai responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

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