Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Gene Messer Hyundai
Lubbock, TX
507 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 507 reviews
December 04, 2025
We have been buying our vehicles from Gene Messer for years. We appreciate the quality of the vehicles and the service they provide.. years. We appreciate the quality of the vehicles and the service they provide.. More
by Maryg2928
Employees Worked With
Genaro Gutierrez and Brandon the manager.
November 29, 2025
The service professionals at Gene Messer Hyundai are exceptional. Jake kept me apprised of the service done on my vehicle. He provided complete explanations and ensured I understood the service being c exceptional. Jake kept me apprised of the service done on my vehicle. He provided complete explanations and ensured I understood the service being completed. Jake regularly communicated with me and provided timely answers to all my questions and concerns. I definitely recommend Gene Messer Hyundai service. More
by Joy
Employees Worked With
Jake
November 27, 2025
They were awesome! Courteous, friendly, and helpful. Everyone performed their role professionally through the entire process.. Courteous, friendly, and helpful. Everyone performed their role professionally through the entire process.. More
by Kendrabfd
Employees Worked With
Ayo Ayodele
November 04, 2025
I love and enjoy the people there,they tell me very good advice about my Hyundai ,the problems that my car has.very friendly people advice about my Hyundai ,the problems that my car has.very friendly people More
by lvpsalms91
Employees Worked With
I don’t remember the joint lady’s name
November 03, 2025
All in all, a good experience. Just took a bit longer than we expected. Got there at 1:30 pm and left about 5:45. Our sales professional was Kristo Tomasic. Great job. No pressure Just took a bit longer than we expected. Got there at 1:30 pm and left about 5:45. Our sales professional was Kristo Tomasic. Great job. No pressure and seemed trustworthy. So far, we really Love the car. Palasade Colligraphy Hybrid. Time Will tell! The reason it's 4 stars and not 5 is the way they presented the add on warranty and maintenence pkgs. Really small print and not represented as well as we would have liked. More
by r-msimmons
Employees Worked With
Kristo Tomasic,Logan Johnson
October 30, 2025
My experience is always great, they are accommodating to my schedule, professional, always helpful and the facilities are spotless, a reflection of how they take care of my car. my schedule, professional, always helpful and the facilities are spotless, a reflection of how they take care of my car. More
by tony
Employees Worked With
Victoria
October 30, 2025
Service is unorganized and unprioritized. Every time I have to go there it’s a hassle. They misplaced the second key fob when I purchased the vehicle. They called more than 6 later to say the Every time I have to go there it’s a hassle. They misplaced the second key fob when I purchased the vehicle. They called more than 6 later to say the fob is ready for pick up, When we arrived they said it would take a couple of hours. Don’t call and say it’s ready then say it will be a while. Over 3 hours to remove a nail from my tire, when they said 30 minutes, Scheduled oil change and tire check. Dropped vehicle off and 3 1/2 later still hadn’t touched my car. Had to pick up and schedule for the next day. They did complete it the next day. I paid for the maintenance and tire packages but wish I wouldn’t have so I don’t ever have to go back. More
by Anonymous
Employees Worked With
Not
