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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
632 Reviews
Call Dealership (806) 355-7471
View Awards

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 632 reviews

July 27, 2023

Good service! Jeremy was very considerate and quite helpful! Car looked great! Thanks! See you again! More

by dwilson1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Jul 30, 2023 -

Gene Messer Ford of Amarillo responded

We are glad we could help!

July 26, 2023

Everyone I dealt with were friendly and professional. They have a comfortable waiting area. My truck was serviced fairly quickly. More

by kb@nks1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m not good with names.🤦🏼???
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Jul 31, 2023 -

Gene Messer Ford of Amarillo responded

We appreciate your positive review about your recent experience with us!

July 26, 2023

Good dealer they give me a good deal when I changed all new tires to my truck also wanna thank Danny the one he been helping me so thank you all of you More

by Mohammed salih
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny pollard
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Jul 31, 2023 -

Gene Messer Ford of Amarillo responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

July 25, 2023

I have purchased multiple vehicles from this dealership over the past few years and they continue to do a great job. Quick, transparent, and easy to deal with. They will continue to get my business in the More

by jordangunter91
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Suarez, John Simikian
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Jul 28, 2023 -

Gene Messer Ford of Amarillo responded

We are very happy we could provide you with a positive experience!

July 22, 2023

Very helpful and explained exactly what they were going to do. They did what they promised. More

by anthonygarciajrcandice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny pollard
Report | Print
Jul 28, 2023 -

Gene Messer Ford of Amarillo responded

We are glad we could help!

Jul 29, 2023 -

anthonygarciajrcandice responded

Great help. Excellent service. Friendly people

July 21, 2023

Danny did a great job looking out for me and communicating the issues and solutions on fixing my F150 More

by Glolinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Aug 07, 2023 -

Gene Messer Ford of Amarillo responded

We're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Amarillo.

July 20, 2023

The service person I worked with did a great job. I highly recommend this place. More

by johnny.johnnytreichel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
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Jul 24, 2023 -

Gene Messer Ford of Amarillo responded

We're glad that you had an excellent experience with your recent service visit

July 20, 2023

Good service get you took care of quic and keep you updated throughout the process.Friendly and courteous More

by dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jc
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Jul 28, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

July 19, 2023

Regular scheduled service and recall. Tires were rotated on my truck but technician didn't adjust pressure front to rear. Also, didn't top off the DEF. The service writer took the truc More

by jblester526
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Report | Print
Sep 07, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for your unsatisfactory experience with your tire pressure. This should not have happened. I would like an opportunity to fix this to ensure it does not happen again and to earn that fifth star. Please contact me via email. I look forward to hearing from you. Shane Qualls General Manager squalls@genemesser.com

Sep 09, 2023 -

jblester526 responded

I changed the tire pressure when I got home, since I have a compressor. I have a service agreement from Ford. This last visit was the third time the DEF was not topped off as per purchased agreement. Thanks, Jeff Lester

July 17, 2023

I was not informed about the change from conventional oil to synthetic oil and had to pay a much higher price for an oil change. I was very disappointed in the service representative. More

by Mjsehorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
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