Gene Messer Ford of Amarillo

Initially when I walked into the service department I was not greeted by anyone. Three of the service techs there saw me, and chose to look away and continue doing whatever they were doing behind their desk. not greeted by anyone. Three of the service techs there saw me, and chose to look away and continue doing whatever they were doing behind their desk. One, by the name of Victor, saw me as I was walking by each tech and waved his hand to me to offer his assistance. He helped me with what I needed done with my vehicle and was very professional. I brought up my concerns with the other employees with the service department manager and he stated he will address the issue at their next meeting. Basically when I walked into any establishment or business I expect some type of greeting even if you can’t help me. Find me someone that can help. That is the customer service I expect. More

JC it's one of the best service people they have I've been to different Ford dealers in my travels and they all been accommodating, which is really nice. But JC went above what is nice he put us in as been to different Ford dealers in my travels and they all been accommodating, which is really nice. But JC went above what is nice he put us in as priority number one for our service on our truck to be fixed. I highly recommend this Ford dealer ship for service. More

Damian was very helpful & informative about our vehicle & what may or may not be needed . Very good attitude & service dept was pretty quick . what may or may not be needed . Very good attitude & service dept was pretty quick . More

Absolutely flawless… easiest car buying process I have ever experienced. Awesome job Bruce Vasquez .. Thank you.. Gene Messer ever experienced. Awesome job Bruce Vasquez .. Thank you.. Gene Messer More

The service appointment was honored and the service writer was polite and efficient. Truck was there for 10,000 mile maintenance and a recall notice. Was in and out in 2 hours. Pricing was better than writer was polite and efficient. Truck was there for 10,000 mile maintenance and a recall notice. Was in and out in 2 hours. Pricing was better than I would have expected at a dealership. Waiting area was very clean and comfortable. An excellent first-time experience with this dealership. I will be back! More

Levi Thomas was very informative to all of our questions and very receptive to matching the price on a truck in hereford that we were looking at to buy . He did a great job of keeping the experience as qui and very receptive to matching the price on a truck in hereford that we were looking at to buy . He did a great job of keeping the experience as quick as possible.We are very happy with our truck purchase and will recommend Gene Messer to our friends. More

The dealership was prompt and knowledgeable. I was able to get in and out in a timely manner. I was able to get in and out in a timely manner. More

Chase ,AJ, and Josh were very accommodating. We are please with our new/used van. They all were so friendly and efficient. This is my 3 rd vehicle from them. I would comeback again. We are please with our new/used van. They all were so friendly and efficient. This is my 3 rd vehicle from them. I would comeback again. More

Great customer service. They take good care of the vehicle and the customers. Thank you They take good care of the vehicle and the customers. Thank you More

I always have friendly service Damian was very polite and cirtious and we even joked around. Keep up the good work. cirtious and we even joked around. Keep up the good work. More