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Gene Messer Ford of Amarillo

Amarillo, TX

Overview
Reviews
4.7
634 Reviews
Call Dealership (806) 355-7471
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3400 Soncy Rd.

Amarillo, TX

79119

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Showing 634 reviews

October 19, 2023

I was given good service and an opportunity to see my car and the problems it had the service writer was very helpful and the mechanic was very courteous and help I will continue using Gene Messer Ford for a More

by Gary
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember names
Report | Print
Oct 21, 2023 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that you received good service and had the opportunity to see your car and the issues it had. The helpful service writer and courteous mechanic clearly played a key role in your positive experience. It's great to know that you plan to continue using Gene Messer Ford for your oil changes and car repairs. Your loyalty and positive comments are greatly appreciated.

October 17, 2023

Salesman provided great customer service! He was knowledgeable & quick to get us what we needed. More

by jamiedeejones
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Leathers
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Oct 19, 2023 -

Gene Messer Ford of Amarillo responded

We are delighted to hear that your salesman provided great customer service and was both knowledgeable and quick in meeting your needs. We aim to provide the best experience for our customers, and your feedback is greatly appreciated. Enjoy your new vehicle and thank you for choosing us for your automotive needs!

October 17, 2023

Josh Leathers and the hole team at Gene Messer Ford did a amazing job as always. They are the only ones I will ever trust to business with as far as myself and family goes. Great people always willing to wor More

by Thillyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Leathers, John Simikian
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Oct 19, 2023 -

Gene Messer Ford of Amarillo responded

It's wonderful to hear that Josh and the whole team at Gene Messer Ford Amarillo consistently do an amazing job. We greatly appreciate your trust in doing business with us and your kind words. We're always willing to work with you and for you to ensure you get into a great vehicle. Your satisfaction is our goal, and we look forward to serving you and your family again!

October 12, 2023

The people are all very polite and the service was a lot quicker than expected. More

by Tonyotr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Report | Print
Oct 13, 2023 -

Gene Messer Ford of Amarillo responded

We are glad to hear that the people were polite, and the service was quicker than you expected. Fast and courteous service is always a pleasant surprise. Thanks for sharing your thoughts!

October 12, 2023

Gary Landry was my service guy and he was fantastic, I miss him. He put me with Danny Pollard which first opinions on Danny is fantastic. He helped me out and went way above and beyond, I feel comfortable More

by Snortbanger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard / Gary Landry
Report | Print
Oct 14, 2023 -

Gene Messer Ford of Amarillo responded

It's great to hear that you had a fantastic experience with Gary, your previous service advisor, and that you now have Danny to assist you, who has also made a positive impression. The fact that they both went above and beyond to help you is wonderful to hear. Thank you for sharing your positive experience!

October 10, 2023

There a great bunch to do business with. the service department does a great job they always get me in and out every time awesome job More

by Oscar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Oct 12, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Oct 12, 2023 -

Oscar responded

Thank you for your response it is greatly appreciated I really look forward to buying my next truck from you guys but I just don't seem to have the time to get over there. My email is glnscr@gmail.com

October 10, 2023

Absolutely great. Great Service. Took time to explain problem. Expidited repairs Assisted with rental car This is how a service dept. should be run Ryan Ethier c More

by lwkoil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Ethier
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Oct 12, 2023 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that you had an absolutely great experience and that Ryan provided professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 06, 2023

Very professional, and knowledgeable. Honest, explained the work required. Service done within good time frame. Appreciate his service. More

by Lucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damian
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Oct 10, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to have provided you with a professional service experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 05, 2023

The service on my Expedition was handled in a very professional and timely way today! More

by cheryladaniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Pollard
Report | Print
Oct 06, 2023 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had a professional and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

October 03, 2023

Came in for a battery for my 2010 edge- waited for 2 hours, then was informed they didn’t have a battery in stock. More

by Jothsh7
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danny
Report | Print
Oct 16, 2023 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize for the long wait time and lack of communication. I would like an opportunity to fix this and to earn your business, please contact me at squalls@genemesser.com. I look forward to speaking with you. Shane Qualls, General Manager

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