Gene Messer Ford of Amarillo

Professional, efficient, and took the time to teach us all about the car we were buying. all about the car we were buying. More

2018 f150 eco boost was not in my possession when ford was covering the cam phaser mistake. Which I think is embarrassing for ford that they aren't fixing all these no matter what miles or years they hav was covering the cam phaser mistake. Which I think is embarrassing for ford that they aren't fixing all these no matter what miles or years they have on them. I like taking a truck in to have cam phasers replaced @120,000 miles, great engineering. Since that service LOL... the truck hasn't been right. It's been out of the shop for three days. Day 1 I drove it approximately 4 miles and something started dragging in the driver’s front hub, a clicking noise. I pulled off the road and it stopped. I started driving again and the dragging and noise was gone. Day 2 dragging has returned I put truck into 4H and then back to 2H, the trouble cleared. I also started to notice that the engine fan seems to be running more than I remember. No engine lights or warnings on the dash. Day three, no dragging today but once I reached my destination, I could smell antifreeze. I popped the hood, and it looks like all the antifreeze has boiled out since the coolant reservoir cap was hanging on by the last thread. Gone are the days when you could overpay at the dealer and get good mechanic work. I have a call back in to the service department, but they must be taking a lot of call backs from the shoddy work being done back there. Took the truck back in on Saturday around noon thinking I should be put at the front of the line since I'm having to bring the truck back to the "dealer". No one touched it Saturday, called and checked on status Monday at noon, no one had looked at it, called Tuesday morning and told them I need the truck back regardless of if they have looked at it or not. Truck was ready 30 min later. Boiled antifreeze all over the inside of the hood and all over the motor, couldn’t be bothered to clean it up. Comments on the work done order showed the mechanic stated that the coolant reservoir cap was on tight when he inspected it, he also found the lower radiator hose wasn’t on correctly and had to adjust a clamp. I guess I was supposed to drive it the 20 miles back to them as is with no water or coolant in it. That reminds me, I guess I need to check to see if there is any coolant in there and not just water. Real genius you got back there. Nothing was said or mentioned about the 4-wheel drive hub locking in and out. Guess I'll get a six pack and YouTube pulled up on my phone if that starts acting up again. I have been told by multiple employees at messer that they know there is a problem but when they take it to the management, management tells them if they don't like it, they can leave. Like no one’s told you, FORD you have a problem at gene messer. I'll never go back there. Still love ford trucks but I can’t get it serviced in this area. gene messer can sure make those GMC trucks look good. Did you know that new truck smell in a ford smells just like that new truck smell in a GMC, go figure. More

Amazing experience from purchase to maintenance performed. Jeremy with the service department is absolutely amazing! performed. Jeremy with the service department is absolutely amazing! More

I was pleasantly surprised at the speed they were able to get started and how quickly they finished up. The work seems to be top notch. get started and how quickly they finished up. The work seems to be top notch. More

Very prompt service wonderful people and caring people. I love this dealership. I feel like they are part of my family. I love this dealership. I feel like they are part of my family. More

Everything was awesome! Time of service, attitude, and just an overall great experience. Will definitely come back. Time of service, attitude, and just an overall great experience. Will definitely come back. More

These guys are great. We were on a cross country trip from Arizona to Ohio on a Saturday morning when our 2019 Expedition developed a a cooling problem. We called the clos We were on a cross country trip from Arizona to Ohio on a Saturday morning when our 2019 Expedition developed a a cooling problem. We called the closest dealership which turned out to be Gene Messer of Amarillo. The service people were very helpful. They checked with the mechanics and suggested we come in so they could scan the codes and check the vehicle out. When we arrived Brandon immediately started working in the car, diagnosed the issue (water pump) and had us back on the road. While waiting several staff members checked on us to make sure we were comfortable and offered complimentary coffee/soft drinks. We were able to continue our trip and we made it home safe and sound 1,200 miles later. These guys were lifesavers. They went above and beyond. Thank you so much you were a blessing! More

Gene Messer Ford is very customer focused and friendly. I have no complaints whatsoever about anything! I have no complaints whatsoever about anything! More

They helped us with what we were looking for and didn’t try and talk us into something different. Found us a truck, made a fair deal and communicated well. try and talk us into something different. Found us a truck, made a fair deal and communicated well. More

Online shopping was a breeze, sales associate Jimmy was polite and no pushy sales tactics. Trading vehicle value was impressive compared to online trade in quotes. Was treated with respect and felt very v polite and no pushy sales tactics. Trading vehicle value was impressive compared to online trade in quotes. Was treated with respect and felt very valued. More