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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
634 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 634 reviews

April 12, 2024

Very good. Driver picked me up . Delivered as promised. Saleman ordered and came in as promised More

by hohenseege
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris and Noe Ryan
Apr 13, 2024 -

Gene Messer Ford of Amarillo responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Every person I encountered at Gene Messer Ford made the purchase of my vehicle completely painless. Got the vehicle that fit my needs within the budget I had - payments and length of loan. This is how purc More

by blfrank
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Gabehart
Apr 12, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that your experience at Gene Messer Ford Amarillo was so positive! We're glad that our team made the purchase of your vehicle painless and that we could find a vehicle that fits your needs within your budget for payments and loan length. Thank you for sharing your feedback, and we're thrilled that we could provide you with the car-buying experience you deserve.

April 10, 2024

Was not told pickup was in a wreck & the rear bumper was jacked down from overloading. I Looked up vin # More

by DOC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brandon
Apr 11, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 26, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shane Qualls General Manager squalls@genemesser.com

April 08, 2024

Very quickly got vehicle in and checked out due to a recall. Also checked vehicle to assure there were no other issues More

by dan_weatherbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
Apr 08, 2024 -

dan_weatherbie responded

Dealership got vehicle in to check recall and checked all systems on pickup

April 07, 2024

I’ve had great experiences in the past but today when I went to get my oil changed, I got there at 7 and didn’t leave until 9:30. There were other people that had gotten there after me for an oil change an More

by Kelmor1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Apr 09, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize that your service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shane Qualls General Manager squalls@group1auto.com

April 05, 2024

It was amazing and very nice people are very friendly I will recommended people there More

by smajo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Levi Thomas
Apr 09, 2024 -

Gene Messer Ford of Amarillo responded

We are thrilled to hear that you had an amazing experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 05, 2024

Service department did exactly what they said they would. Service Manager was very personable. Dealership was very clean. To be honest with you. All I had done was an oil change. Don’t think I would have any More

by Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benny In service.
Apr 09, 2024 -

Gene Messer Ford of Amarillo responded

Thank you for bringing this to my attention. I apologize that your recent service visit was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Shane Qualls General Manager squalls@group1auto.com

April 05, 2024

Noah is the best service rider there he helps us a lot now my truck is back to the road More

by Luiz silva
Recommend Dealer
Yes
Employees Worked With
Noah
Apr 10, 2024 -

Gene Messer Ford of Amarillo responded

It's fantastic to hear that you had a great experience and that Noah provided the best assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 02, 2024

The service was awesome today. Jeremy and service valet Christopher were very professional and courteous. My car came back fast and clean. More

by Annette S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Chastain, Christopher Moher
Apr 05, 2024 -

Gene Messer Ford of Amarillo responded

That's wonderful to hear! We're thrilled that Jeremy, Christopher, and our service team provided you with an awesome experience. We strive to maintain professionalism and courtesy while ensuring a fast and clean service for our customers. We appreciate your business and look forward to serving you again in the future!

April 02, 2024

They were attentive to my needs and provided detailed findings on what my vehicle needed. They performed the service in a reasonable amount of time to get me back on the road. Thanks to all involved. More

by Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Apr 05, 2024 -

Gene Messer Ford of Amarillo responded

It's great to hear that you had a positive experience with the dealership. We strive to provide excellent service and ensure our customers are satisfied with their purchases. If there's anything else we can assist you with or if you have any questions, feel free to reach out. We're here to help!

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