Gene Messer Ford of Amarillo

Danny Pollard at the dealership in Amarillo Texas has gone out of his way to be kind (always has a smile on his face when I see him) and helpful and ensure that what I needed and wanted done was accompli gone out of his way to be kind (always has a smile on his face when I see him) and helpful and ensure that what I needed and wanted done was accomplished in a timely manner. Even when I needed a ride home, he made sure that I had one, and again…did it with a smile on his face. He is an exceptional employee for Ford, I hope Ford realizes Danny’s value because people like this are few and far between in our world right now. He is excellent. More

Damian provided all the services my car needed at 65,000 miles with courtesy, skill, and real consideration for my 86 years. I love Gene Messer Ford Amarillo. They always treat me royally! Russ miles with courtesy, skill, and real consideration for my 86 years. I love Gene Messer Ford Amarillo. They always treat me royally! Russ More

David Smith my sales rep let me test drive 5 vehicles trying to decide on what made me smile, little did we know the bottle of water he offered me next to the vehicle on the showroom floor did the trick! trying to decide on what made me smile, little did we know the bottle of water he offered me next to the vehicle on the showroom floor did the trick! He was very accommodating despite internet issues and a holiday weekend but the no nonsense sales approach made it a pleasant experience! Throw in the after purchase service and it's been a great experience overall. Go get yourself a free water from David and you will find a smile too!! More

Came right out to greet me, very friendly, helpful, and prompt! Def recommend and will come back for future service! prompt! Def recommend and will come back for future service! More

Needed help figuring out my factory code for keyless entry on a ‘21 Corsair. Came by first thing in the morning and was told they could do it, but that they were really busy and didn’t want me to have t entry on a ‘21 Corsair. Came by first thing in the morning and was told they could do it, but that they were really busy and didn’t want me to have to wait for 3-4 hours, so to come back later that afternoon. Returned that afternoon and told by a different tech that their code reader wasn’t able to figure out the factory code and then tried to upsell me to buying a second fob as the only solution. As a Lincoln dealership, I find it hard to believe there’s no other means to determine what the factory code is. Very unprofessional to waste my time by having me leave and come back only to try to upsell. More

Professional courteous Did what they said they would do in a timely manner offered a shuttle ride in a timely manner offered a shuttle ride More

Staying in Amarillo the morning we were leaving the check engine light came on in our Ford F-250 Truck. We called Gene Messer Ford and they got us in at 10:30. Fortunately we were assigned Jeremy Chastain as engine light came on in our Ford F-250 Truck. We called Gene Messer Ford and they got us in at 10:30. Fortunately we were assigned Jeremy Chastain as a service advisor. He came out and identified the problem himself and took our vehicle to be worked on. He kept us up to date on everything and made sure we were comfortable while waiting. They had us back on the road in a few hours. Wish we had a Dealership with people like Jeremy working there where we live. More