Gene Messer Ford of Amarillo

I worked with Danny as my service advisor. I had extenuating circumstances for my vehicle repairs, as the vehicle was for my son in Texas, and I'm located in California. Danny was very profess I had extenuating circumstances for my vehicle repairs, as the vehicle was for my son in Texas, and I'm located in California. Danny was very professional, helpful, and patient. Hands down the best service experience I've had in years.. More

Jeremy is Very professional and knowledgeable. All staff were friendly and helpful. Work completed efficiently per request. No pressure re unnecessary service All staff were friendly and helpful. Work completed efficiently per request. No pressure re unnecessary service More

The service department was helpful in answering my questions and getting my baby bronco in and out. Andrew was great at communicating the status of my repairs. questions and getting my baby bronco in and out. Andrew was great at communicating the status of my repairs. More

Figo was very friendly and very helpful. Service was completed in a timely manner and the facilities were very clean and pleasant. I will go there again. Service was completed in a timely manner and the facilities were very clean and pleasant. I will go there again. More

I want everyone to know there Gene Messer Ford keep my car a week and never moved it from the parking lot. Called and said it was ready and never fixed it at all. The app showed them everything that was w car a week and never moved it from the parking lot. Called and said it was ready and never fixed it at all. The app showed them everything that was wrong with it but they didn't even look at it. Take your business somewhere else. DON'T GET SCREWED BY GENE MESSER FORD. More

Everyone is always very kind. Everything is explained very well and I always appreciate the valet service Everything is explained very well and I always appreciate the valet service More

Service was absurd. One would think that an out of towner, with an engine issue under 8k miles, would be communicated with a bit - what’s going on, what’s the timetable, One would think that an out of towner, with an engine issue under 8k miles, would be communicated with a bit - what’s going on, what’s the timetable, or even how to file a Lemmon Claim with Ford. One outbound communication. 1. Worst service I can recall including airlines. Sad. More

My 2023 Ford Bronco Sport had to have some work done to it , and it was done in a timely fashion , it went in to the shop yesterday and I already got it back today , thanks you Gene Messer Service team for it , and it was done in a timely fashion , it went in to the shop yesterday and I already got it back today , thanks you Gene Messer Service team for getting it done and ready for me ! Thank you to the best service advisor Richard Luna , he was so helpful and helped me not to stress or worry ! More