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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
335 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 335 reviews

August 23, 2024

10/10, best customer service I ever had. I would recommend this dealership to friends and enemies. More

by Milo713gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
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Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we are so happy to read such a great review about Gene Messer Chevrolet! Thanks for the recommendation, and have an amazing day!

August 23, 2024

Their staff is courteous and helpful. Their service is excellent. Much better than the last dealership I used. More

by oasistirealpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
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Aug 25, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

Very good communication, knowledge, and courteous. Fixed my car when no one else could highly recommend. More

by erocalypse2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruby Service advisor
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for the recommendation, and have an amazing day!

August 20, 2024

Great buying experience. Found a bank to help n the team took care of the rest! More

by 1totalpump
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Louis
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

August 19, 2024

Super fast service. The customer service is top notch. I will be bringing my truck back. More

by djm2255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 18, 2024

Great service and employees listen well! They always make you feel comfortable. Good people! I appreciate them. More

by Kerrywhurst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name,
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Aug 19, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 18, 2024

I arrived early for my service appointment and they got me in right away. My vehicle was read a little earlier than promised. More

by fschlegel74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas David
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

I come in and was treated with the most respect and it didn't take all day. Changed my oil and rotated my tires. Will I waited in a very nice waiting area. Thanks Gene Messer More

by golfusa10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
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Aug 23, 2024 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 17, 2024

For the third time in a row, I’ve asked for a Tire rotation and it’s not been done. I’ve had to ask as I was about to leave for it to be done since while in the back, the rotation didn’t happen. I’m n More

by Davidhunsaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
Report | Print
Sep 13, 2024 -

Gene Messer Chevrolet responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Michael Wims General Manager mwims@genemesser.com

August 16, 2024

David in Service was efficient and quick. A refreshing experience. My Suburban is smiling happily. More

by mecrow61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David in service
Report | Print
Aug 17, 2024 -

Gene Messer Chevrolet responded

Hi, thanks for highlighting some of our staff who helped make this a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!

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