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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.8
704 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 704 reviews

June 13, 2026

Took my traverse in for routine maintenance and the people there were great. They kept me informed of progress. More

by brycemartinez44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Jun 14, 2026 -

Gene Messer Chevrolet responded

Thank you for your kind words, Bryce! We're thrilled to hear that you had a positive experience during your routine maintenance for your Chevrolet Traverse at Gene Messer Chevrolet. Our team strives to keep our customers informed every step of the way. We look forward to seeing you again for your next service! Sincerely, The Gene Messer Chevrolet Team

June 08, 2026

Daniel was excellent at answering all of our questions and the service was absolutely amazing! More

by Jordan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel
Report | Print
Jun 09, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful feedback, Jordan! We're delighted to hear that Daniel provided excellent service and was able to answer all of your questions. At Gene Messer Chevrolet, we strive to deliver amazing experiences, and it's great to know we achieved that for you. Looking forward to welcoming you back for your next visit! Sincerely, The Gene Messer Chevrolet Team

June 08, 2026

Service was very slow with little communication. I had to reach out to my service advisor every time to get any information. The tracker that they send you is not updated timely so don’t use it. Wil More

by Michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Webb.
Report | Print
Jun 10, 2026 -

Gene Messer Chevrolet responded

Michael,    Thank you for taking the time to leave valuable feedback for our team. We apologize that we didn't meet your expectations and agree that outgoing communication from your advisor is incredibly important. We will use this as a learning experience and hope that you will give us the opportunity to earn your business back at some point.   Michael Wims | General Manager 806.747.3211

June 07, 2026

Awesome friendly, courteous service. The manager listen to our concerns & found a solution. Favorite Service Department. More

by Sandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto, a couple of others not sure of their names
Report | Print
Jun 07, 2026 -

Gene Messer Chevrolet responded

Thank you for your feedback, Sandra! We truly appreciate your kind words about the friendly and courteous service you received at Gene Messer Chevrolet. It’s great to hear that our manager listened to your concerns and found a solution. We look forward to serving you again in our favorite service department! Sincerely, The Gene Messer Chevrolet Team

June 01, 2026

I’m very happy with my truck buying experience with group 1. The salesman LaMin was great and so was the financing. More

by sutherland.design
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lamin and a financing gentleman
Report | Print
Jun 02, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great truck buying experience with us. LaMin is indeed a valuable member of our team, and we're glad he was able to assist you so well. We appreciate your feedback and hope to see you again soon! Sincerely, The Gene Messer Chevrolet Team

May 28, 2026

Good people to deal with and fast service also Joshua was good with calling and let me know updates here and there More

by littlejimmie331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua
Report | Print
May 29, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful review, Jimmie! We’re thrilled to hear that you had a positive experience with our team at Gene Messer Chevrolet and that Joshua was able to keep you updated throughout the process. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Gene Messer Chevrolet Team

May 25, 2026

Professional service. Everything was very smooth from trading in my old truck to purchasing a new one. Prices here were competitive with most other Chevy dealers. More

by bradleygryder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Sauseda
Report | Print
May 25, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful review, Bradley! We’re thrilled to hear that you had a smooth experience trading in your old truck and purchasing your new one at Gene Messer Chevrolet. We pride ourselves on offering competitive prices and excellent service. Our team looks forward to seeing you again in the future! Sincerely, The Gene Messer Chevrolet Team

May 22, 2026

There were very informative and help me understand the issues and explained things thoroughly to me. Thank you all for helping me! More

by saaustin1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Webb
Report | Print
May 22, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that our team at Gene Messer Chevrolet was able to provide you with thorough explanations and support. Your satisfaction is our priority, and we appreciate your kind words. We look forward to assisting you again in the future! Sincerely, The Gene Messer Chevrolet Team

May 20, 2026

Service was done in a fast and timely manner and they were very transparent and showed video evidence of all service needed. Pricing was also incredible for the services I had done. Highly recommend thei More

by Jameskelley91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gauge.
Report | Print
May 20, 2026 -

Gene Messer Chevrolet responded

Thank you for your feedback, James! We truly appreciate your positive comments about your recent experience with our service department. It's great to hear that you found our service to be fast and transparent, and that you appreciated the video evidence of the services needed. We're glad you were satisfied with our pricing as well. Our team looks forward to serving you again in the future! Sincerely, The Gene Messer Chevrolet Team

May 19, 2026

It was a great experience for us here, everyone was kind and helpful. They made it smooth and explained what was going on throughout the process. More

by AshyyG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Landry and Kade
Report | Print
May 19, 2026 -

Gene Messer Chevrolet responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with us at Gene Messer Chevrolet. Our team strives to provide exceptional service, and we’re glad that our kindness and helpfulness made the process smooth for you. We look forward to seeing you again soon! The Gene Messer Chevrolet Team

May 22, 2026 -

Gene Messer Chevrolet responded

Hello, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

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