Gene Messer Chevrolet
Lubbock, TX
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Visited Gene Messer Chevrolet on February 28, 2026 looking for a midsized SUV that would handle a 500 lb tongue weight to install a power lift for a mobility scooter. My salesman Jonathan Lucio had c looking for a midsized SUV that would handle a 500 lb tongue weight to install a power lift for a mobility scooter. My salesman Jonathan Lucio had contacted me via text previously offering his services to assist me. I explained what kind of vehicle I was looking for and about the tongue weight I was seeking. He helped me choose a vehicle and I took it home that day. I pulled the owners manual to become familiar with the vehicle and noticed what the tongue weight was. It was way below what I had requested. So I sent a text that night to Jonathan explaining my surprise on reading the manual and realized there was a miscommunication concerning my weight request. Just a misunderstanding. Everyone learned a lesson in the difference between tongue weight and towing weight. Jonathan was very remorseful that he misunderstood my request and was more than willing to make it right. The manager Michael was also involved in rectifying this great misunderstanding. After returning the next day, we found a vehicle after Jonathan worked tirelessly for hours. I am now in a new vehicle that so far I am very pleased with, thanks to management, sales (Jonathan Lucio) and Kade in finance. Job well done. More
They. Worked with me to find a vehicle in the price range I needed and worked to keep the down payment something I could afford! Most of the process was do Worked with me to find a vehicle in the price range I needed and worked to keep the down payment something I could afford! Most of the process was done on line so when I went to the dealership it was practically a in and out situation! More
Very easy to work with. They made it possible for my family and I to find a reliable vehicle. We are very thankful and recommend this location. Thank you Ryan! They made it possible for my family and I to find a reliable vehicle. We are very thankful and recommend this location. Thank you Ryan! More
Very friendly, professional and courteous staff. Kept me updated and called if they needed to do something extra. Efficient and quick to get my car back on the road. Kept me updated and called if they needed to do something extra. Efficient and quick to get my car back on the road. More
Gene Messer Chevrolet took care of me as soon as the tow truck go to the dealership. Josh kept me informed of every step and solution process. I appreciate the transparency and work ethic that went into fi truck go to the dealership. Josh kept me informed of every step and solution process. I appreciate the transparency and work ethic that went into fixing our truck. More


