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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
500 Reviews
Call Dealership (806) 747-3211
View Awards

1302 S Loop 289

Lubbock, TX

79412

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Showing 500 reviews

January 26, 2024

Great people and amazing customer services made the car buying process simple and easier that what I’ve experienced in the past. More

by Rodriguez.isac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Reyna
Report | Print
Jan 30, 2024 -

Gene Messer Chevrolet responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I felt like I got ripped off. Couldn't get a straight answer as to what was done. I was told 2 different prices in the end from 2 different people. More

by bryce g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, Cisco
Report | Print
Apr 05, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims | General Manager mwims@GeneMesser.com

January 13, 2024

They were very helpful and polite. Everything was done as requested and to my satisfaction. More

by cdickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Collazo
Report | Print
Jan 17, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a helpful and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Our representative was very helpful and professional. His name was Hector. He did a great job. More

by Jeralyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Jan 13, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Hector provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 10, 2024

Our sales person, Bailey, was so nice, friendly, and not pushy at all. The sales manager Scott was so helpful as was the finance person (Brannon I think). An overall great experience, will return! More

by Jay M W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey, Scott, Brannon
Report | Print
Jan 12, 2024 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We are thrilled that Bailey, Scott, and Brannon provided you with a great sales experience. Our ultimate goal is your satisfaction! We are excited to help you in the future.

January 09, 2024

Service was awesome and did the job quickly. The service technician was very meticulous with my corvette. More

by Dmilburn65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I worked with Thomas as my service advisor
Report | Print
Jan 10, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a an awesome experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 07, 2024

Thank you Gene Messer Chevrolet for attending my need in such a timely manner. I was so amazed for the Great service!!!! More

by Elviamojica49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Jan 09, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 04, 2024

The people were great and kept me informed of the status of my service on my vehicle. I like this dealership. More

by edbarrettrucking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Jan 06, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

December 29, 2023

There service department over charges. I took filters in to be changed with my oil change. And they charged $40.00 labor to change the filters out. They charge $54.00 for engine filter and More

by Watchmanlion
Purchase Time
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
December 28, 2023

Quick, efficient, friendly people. Reliable service and excellent customer service. Waiting areas are clean and well stocked with coffee. More

by samuel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas and John
Report | Print
Dec 29, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a friendly experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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