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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
336 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 336 reviews

November 14, 2023

Diego was GREAT! Made buying a very good experience. Very informative, attentive and exceptionally patient. More

by Nykki J.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego Redondo, Digital AirStrike
Report | Print
Nov 16, 2023 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We are thrilled that Diego provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 13, 2023

The service department understood my needs and got me in and out of there very quickly More

by justinscb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 15, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 10, 2023

Very professional and polite. They were also excellent at explaining what was happening with my vehicle More

by Kali_lewis752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fransisco, Digital AirStrike
Report | Print
Nov 11, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a professional and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 09, 2023

Very fast service asked mee exactly what I wanted took very short time with my truck just getting oil changed More

by Rlg102066
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Report | Print
Nov 11, 2023 -

Gene Messer Chevrolet responded

Thank you for your kind words! We thank you for your business and look forward to your next visit!

November 09, 2023

I took my SUV in for service. They determined it needs fron end work. I have an extended warranty that I bought thru Gene Messer when I bought my SUV from this company. The serv More

by Paw
Workmanship
Recommend Dealer
Yes
Employees Worked With
Da I'd Brewer
Report | Print
Nov 14, 2023 -

Gene Messer Chevrolet responded

Thank you for informing me about your warranty. Please know that we are looking into your concerns, I will be reaching out to you to soon to assist. If there is anything I can do in the meantime please reach out to me. Michael Wims General Manager 806.747.3211 mwims@GeneMesser.com

October 31, 2023

The service dept was very professional. they get you on on time and take care of you! More

by judgetbow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 02, 2023 -

Gene Messer Chevrolet responded

It's great to hear that the service department at Gene Messer Chevrolet is very professional and that we are punctual and take good care of our customers. Your positive feedback is much appreciated, and we are glad you had a good experience!

October 28, 2023

They gave excellent service. Customer service was also great. I would recommend their service to anyone. More

by angiec
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francisco, Digital AirStrike
Report | Print
Oct 31, 2023 -

Gene Messer Chevrolet responded

It's fantastic to hear that you received excellent service and that the customer service was also great. Recommendations from satisfied customers like you are a testament to their quality of service. Your feedback is greatly appreciated!

October 25, 2023

They ignore issues and fail to tell you why. No response to violent issue or broken light. More

by John.Millerltcmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cisco
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October 23, 2023

Our truck was in shop 1 year waiting on parts. Not your fault. But the service department could have kept us updated. Also, when ready to pick up truck we ask for them to check tires, oil, etc. si More

by joewolter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Digital AirStrike
Report | Print
October 23, 2023

Not real sure why it takes 1 hour and 45min. For an oil change? But when my preventative maintenance plan expires. I won’t be going to the dealership for oil changes. More

by bf112262
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Oct 24, 2023 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at (806) 747-3211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims, General Manager

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