Back

Gene Messer Chevrolet

Lubbock, TX

4.7
336 Reviews

1302 S Loop 289

Lubbock, TX

79412

Directions

By Type

Showing 336 reviews

December 12, 2023

In and out and excellent service, both with advisors and staff. Always a pleasure to have my vehicle serviced here. More

by bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco
Dec 14, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 12, 2023

I purchased a used vehicle didn’t turn out to be in the best out of the lot. Made quite a few visits back to their service department. Some issues were repaired but a larger amount were not. Purchased an e More

by G. Lopez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Thomas
Jan 10, 2024 -

Gene Messer Chevrolet responded

I apologize that you experienced this inconvenience after purchasing a vehicle with us. Can you please contact me so I can make this right? I cannot find your name in our database, I would love to hear back from you at mwims@GeneMesser.com. Michael Wims, General Manager

December 10, 2023

The customer service was first rate. I appreciate being informed about the issue and then continued to be in the loop. Thank you. More

by Patty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Collazo, Digital AirStrike
Dec 12, 2023 -

Gene Messer Chevrolet responded

Top-notch customer service that keeps you informed throughout the process is always a plus! Keeping in the loop about the issue and its resolution is crucial for a smooth experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 07, 2023

The Gene Messer team was polite, courteous, and helpful. Great customer service! I would highly recommend them. More

by tpierce504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Dec 09, 2023 -

Gene Messer Chevrolet responded

It's wonderful to hear about your positive experience with the Gene Messer Chevrolet team! Polite and helpful service can make all the difference when it comes to customer satisfaction. Thank you for your business!

December 05, 2023

Great service will be returning for my next purchase . Recommend them to family friends and the like More

by Ally
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diego redondo
Dec 07, 2023 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We are thrilled to have provided you with a great sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 04, 2023

The metal key broke off the key fob to our 2016 Equinox. They had one in stock and were able to replace it, laser cut & reprogram it, all in about an hour & a half to two hours. They called to let us know w More

by dejlucke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff, service dept. , Digital AirStrike
Dec 06, 2023 -

Gene Messer Chevrolet responded

It's great to hear that Gene Messer Chevrolet was able to promptly address the issue with your key fob for the 2016 Equinox! Having the replacement in stock and efficiently completing the laser cutting and reprogramming within a couple of hours is commendable. The proactive communication about the completion of the work also adds to the positive experience. Thank you for your business!

December 02, 2023

Nick was great! He was very patient with us old folks. We love our new equinox and feel we got an excellent deal. More

by tyebo51
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Nick
Dec 05, 2023 -

Gene Messer Chevrolet responded

Congratulations on your new vehicle! We are thrilled that Nick provided you with a great sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

November 25, 2023

Gene Messer Chevrolet has alway provided quality service at an exceptional cost. The service techs are knowledgeable and very friendly. More

by Michael_miller1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Digital AirStrike
Nov 29, 2023 -

Gene Messer Chevrolet responded

It's great to hear that Gene Messer Chevrolet consistently provides quality service at an exceptional value! Having knowledgeable and friendly service technicians can make a significant difference in the overall service experience. Thank you for your business!

November 19, 2023

Thanks for help…oil and filter change and many points checkup…all good from checkin to pickup…thanks Gene Messer Chevrolet More

by DJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John checkin Hector checkout/pay
Nov 21, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 18, 2023

Great group of people so friendly made my experience so easy answered all the questions and concerns More

by jasminelatoy27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria reyes , Digital AirStrike
Nov 21, 2023 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

...
20
...