Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
335 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

Directions

By Type

Showing 335 reviews

November 13, 2024

They responded to my recall much faster than I expected. Their services were competitive priced compared to my regular mechanic. Great service. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lena
Report | Print
Nov 15, 2024 -

Gene Messer Chevrolet responded

Hi David, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Excellent service from start to finish! I would highly recommend this dealership to anyone that asks me where I trade. More

by Brenda.parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John dillon
Report | Print
Nov 18, 2024 -

Gene Messer Chevrolet responded

Hello Brenda, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

$204/hr labor charge? No transparency when talking to service rep. Given estimate and asked for labor price and was told it showed as 2.3 hours in book. Customer if this d More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ruby
Report | Print
Nov 15, 2024 -

Gene Messer Chevrolet responded

Thank you for sharing your feedback about your recent service visit. We're glad to hear that you were satisfied with the quality of the service provided. We understand your concerns regarding the cost. We strive to offer fair and competitive pricing for all of our services. If you would like to discuss your concerns further, please don't hesitate to contact me. Your satisfaction is our top priority, and we want to ensure that you are completely satisfied with your experience. Michael Wims General Manager mwims@GeneMesser.com

November 12, 2024

Bailey Cooper made everything easy! Got me what I asked for and let me know that badging was on back order. He kept me updated on progress and different other things. I’d buy from him a More

by brewcrew
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailey Cooper
Report | Print
Nov 13, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Chevrolet. Thank you, and have a fantastic day!

November 09, 2024

David gave me excellent service took care of the oil change and factory recall no problem. More

by dylan44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Nov 12, 2024 -

Gene Messer Chevrolet responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 09, 2024

It’s ok I keep taking my truck up there for service . I didn’t get offered any loaners though More

by Jerrywatley80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 12, 2024 -

Gene Messer Chevrolet responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

November 08, 2024

Have purchased two vehicles. They worked to get and maintain our business. Service department met expectations. More

by Steveaufill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 11, 2024 -

Gene Messer Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 08, 2024

The few times that I had to bring my truck in for any kind of service they were very quick to get to me and get my vehicle in for the repair or system update. I am very pleased with the service I get he More

by paulmcentire
Recommend Dealer
Yes
Employees Worked With
Thomas
Report | Print
Nov 11, 2024 -

Gene Messer Chevrolet responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 07, 2024

Jonathan was awesome and made it a quick painless process. Highly recommend you give him a try. More

by dj1700
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan
Report | Print
Nov 09, 2024 -

Gene Messer Chevrolet responded

Hi, thanks for your praise and kind comments about Jonathan.

November 07, 2024

Kevin has been great the whole time of the service, keeps me updated. Hes been knowleadgeable of what he's doing. good job Kevin! More

by yuanpaolo716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Sotto
Report | Print
Nov 09, 2024 -

Gene Messer Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

1
2
3
...
34