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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
336 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 336 reviews

February 01, 2024

Not the best but not the worst. They Did not call back regarding the Acadia. More

by Dolle44
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Not recalled
Report | Print
Feb 03, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at 806.747.3211. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager 806.747.3211 mwims@GeneMesser.com

January 31, 2024

Professional and friendly service staff. Prompt service. Great communication. Our choice for local dealer setvice. More

by Klinelaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
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Feb 02, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 30, 2024

Great company to do business with! Hector was really nice, and helped with what I needed done. More

by andreamichelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Jan 31, 2024 -

Gene Messer Chevrolet responded

We're glad to hear that you had a positive experience with us and that Hector was able to assist you effectively. We appreciate your business and look forward to serving you in the future!

January 27, 2024

The lady we spoke with at the dealership, Victoria Brewer, was very courteous & helpful then we spoke with Scott Larrentree, a sales manager! My daughter & sis-in-law were impressed & I was too! We ha More

by Debbe Mears
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Victoria Brewer, Scott Larrentree. Also Michael ? that showed me a few things about the inside of the car before I left the lot with it!
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Feb 01, 2024 -

Gene Messer Chevrolet responded

Thank you for sharing your positive experience with Gene Messer Chevrolet. It's wonderful to hear that Victoria and Scott provided courteous and helpful assistance, and that you ultimately found a vehicle you love - the 2024 Chevy Blazer. We appreciate your business and wish you many enjoyable miles in your new Blazer!

January 26, 2024

The employees were very friendly and helpful, The service was great and very timely all in all. More

by joan.williams52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cisco
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Jan 30, 2024 -

Gene Messer Chevrolet responded

Thank you for your kind words about our staff! We are excited to hear that we were able to provide you with an enjoyable experience!

January 26, 2024

Mr. Hector Collazo has done a phenomenal job for my car maintenance. He is professional, friendly and patient to answer all my questions. I’m glad that I got not only a satisfying service but also friendsh More

by Xue Yang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Collazo
Report | Print
Jan 30, 2024 -

Gene Messer Chevrolet responded

Thank you Xue for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 26, 2024

Great people and amazing customer services made the car buying process simple and easier that what I’ve experienced in the past. More

by Rodriguez.isac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Reyna
Report | Print
Jan 30, 2024 -

Gene Messer Chevrolet responded

Thank you for the kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!

January 18, 2024

I felt like I got ripped off. Couldn't get a straight answer as to what was done. I was told 2 different prices in the end from 2 different people. More

by bryce g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin, Cisco
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Apr 05, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 19, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email listed below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims | General Manager mwims@GeneMesser.com

January 13, 2024

They were very helpful and polite. Everything was done as requested and to my satisfaction. More

by cdickson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Collazo
Report | Print
Jan 17, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a helpful and polite experience! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

January 11, 2024

Our representative was very helpful and professional. His name was Hector. He did a great job. More

by Jeralyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Jan 13, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Hector provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

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