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Gene Messer Chevrolet

Lubbock, TX

Overview
Reviews
Vehicles
4.7
336 Reviews
Call Dealership (806) 747-3211

1302 S Loop 289

Lubbock, TX

79412

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Showing 336 reviews

April 03, 2024

Everything with the oil change was good. Evidently the tech that performed the service was hungry. He took snacks from my glovebox, ate them, then left the wrappers in the floorboard. This i More

by cjras09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Janel
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Apr 05, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 09, 2024 -

Gene Messer Chevrolet responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Michael Wims General Manager mwims@group1auto.com

April 03, 2024

Janel in service department was very helpful and always responded in timely manner. Thanks Janel! More

by Steve38251
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janell
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Apr 04, 2024 -

Gene Messer Chevrolet responded

It's fantastic to hear that you had a great experience and that Janel provided helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 02, 2024

I brought my vehicle in for a minor issue. Not having an appointment, I spoke with David ( sorry, can’t remember his name). He got my vehicle in for repairs immediately and on top of that, th More

by JT08735
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David ( sorry, can’t remember his last name)
Report | Print
Apr 05, 2024 -

Gene Messer Chevrolet responded

We're thrilled to hear about your positive experience! Our team strives to provide top-notch customer service, and it's fantastic to know that David went above and beyond to assist you. We're glad we could get your vehicle in for repairs promptly and complete the work in half the expected time. Thank you for choosing us!

March 31, 2024

Worked with great people who were patient and clear about services needed for my car! More

by Chloeedgell01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Apr 02, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 29, 2024

It was a lil long but understandable. ... They were very helpfull... Thank you gene Messer ford More

by jontiveros73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Apr 03, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a helpful experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 27, 2024

Courteous and friendly staff, salespeople are phenomenal and would definitely recommend them to anyone looking to buy a new or used vehicle More

by keithhayes54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Lucio
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Apr 03, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a phenomenal experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 21, 2024

My appointment was scheduled at a time, that I could appear at the location on time. The service writer was knowledgeable on the service I needed. More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Soto
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Mar 23, 2024 -

Gene Messer Chevrolet responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 13, 2024

The staff is so friendly. That is always helpful during the process of purchasing a new vehicle. Maria Reyna is AWESOME, and she deserves a raise. She is persistent, but not More

by Natalie Manuel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Maria Reyna
Report | Print
Mar 15, 2024 -

Gene Messer Chevrolet responded

Thank you for your feedback! We're thrilled to hear that our staff was friendly and made your vehicle purchasing process enjoyable. It's wonderful to know that Maria Reyna provided exceptional service and made a positive impression on you. We'll be sure to pass along your compliments to her. Thank you for choosing Gene Messer Chevrolet, and we look forward to serving you again!

March 12, 2024

Very clean, very courteous. Everyone is friendly and they take care of you right away. We will be using this dealership again in the future! More

by jfortner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Report | Print
Mar 15, 2024 -

Gene Messer Chevrolet responded

Thank you for sharing your positive experience with us! We're delighted to hear that you found our dealership to be clean, courteous, and friendly and that you were taken care of promptly. Providing excellent service is our priority, and we're glad to hear that we met your expectations. We appreciate your feedback and look forward to serving you again in the future! Thank you for choosing us!

March 08, 2024

Quick service this morning! Service technician, Hector, very friendly & did a great job! Thank you More

by Kussdk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Mar 12, 2024 -

Gene Messer Chevrolet responded

We're pleased to hear about the quick service and the friendly assistance from Hector. Safe travels, and thank you for sharing your positive experience!

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