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Gene Messer Chevrolet

Lubbock, TX

4.7
389 Reviews

1302 S Loop 289

Lubbock, TX

79412

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Showing 389 reviews

January 30, 2025

Service department is great! ! The team completed my cars repairs in a timely manner!! Super friendly and professional! More

by Tina knelsen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David,.Guage,and service manager, shuttle driver
Feb 01, 2025 -

Gene Messer Chevrolet responded

Hi Tina, we are very happy to have provided you with such a positive experience! We hope you have a great day!

January 28, 2025

Esteven at Gene Messer Chevrolet was a wonderful help in getting us what we wanted for my wife. He's very professional and straightforward answered all our questions. Very pleased with his help and will use More

by countryangle72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Esteven
Feb 01, 2025 -

Gene Messer Chevrolet responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 28, 2025

The first person to greet me was Thomas (advisor), he was very professional and friendly. He ran a scan that gave an indication of what was wrong. Then, they ran the diagnostics, and presented us with a vid More

by kimberly15gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas
Feb 01, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 27, 2025

Great people to work with. Made the whole process easy. Ehsan and Jacob were both very good to work with. More

by jrs1980
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ehsan, Jacob, Eric
Feb 01, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Chevrolet! We hope you have a great day!

January 24, 2025

Not happy at all with service department. The people that check me in were terrible! More

by kro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The two girls in the middle.
Jan 24, 2025 -

kro responded

If you wanna talk about it, call me on the phone. 806-632-9519.

Feb 01, 2025 -

Gene Messer Chevrolet responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to turn your experience around. Please reach out to us at (806) 747-3211 at your earliest convenience to discuss how we can turn this experience into a positive one.

January 21, 2025

Steering wheel vibration not addressed and tires not balanced and rotated - the software was updated as a recall and the oil was changed More

by Ed-Liv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruby
Jan 22, 2025 -

Gene Messer Chevrolet responded

We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Michael Wims General Manager mwims@GeneMesser.com

January 21, 2025

I was happy with the job they did with my car With the exception that it took 2 days instead of one More

by annabell0104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David
Jan 23, 2025 -

Gene Messer Chevrolet responded

Hello, thank you we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

January 19, 2025

Kevin got me Checked in. Got oil changed and tires rotated in 1 hour. Got estimate on what next service should cost. Excellent service More

by mikejames6720
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Jan 21, 2025 -

Gene Messer Chevrolet responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

January 17, 2025

Had my first maintservice here for free(thank you GM) and Janel was super helpful and pleasant and professional More

by wudupyo11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Janel
Jan 18, 2025 -

Gene Messer Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to Janel here at Gene Messer Chevrolet! We hope you have a great day!

January 17, 2025

The dealership was clean, orderly, quiet and the staff was professional. The buying process was very quick. More

by olzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Saulcedo
Jan 18, 2025 -

Gene Messer Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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