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Gary Yeomans Honda
Daytona Beach, FL
775 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 775 reviews
March 02, 2021
It infuriates me that I have to even give a star for this Honda. I will never come back to this Service center ever again. First off, I have had a bad experience multiple times before and this last visit fro Honda. I will never come back to this Service center ever again. First off, I have had a bad experience multiple times before and this last visit from yesterday set me over the edge. I had a cross threaded lug nut/stud (FROM THE PREVIOUS SERVICE I HAD DONE HERE) and it wouldn't have made me so mad if they had approached with all my options versus " hey we have a problem and were taking care of it, but you need to come back another day because its almost 5 and we don't know if we can get the part and ill have to talk to the service manager to see what are options are." so after about lets say 20 mins of waiting for my advisor to seek guidance from the service manager, she comes back to ask me for my insurance card and what not to give me a loaner. ALL WHILE SCREAMING TO THE MECHANIC I AM TRYING TO HURRY (someone else feel me on this when i say i wanted to curse her TF out) SO i said, " you're seriously going to rush me when I've waited here how long??" her response, " i am just trying to help you." LOL.....I want to know why I wasn't approached with that option when the problem arose. While I was waiting, i also tried to find Dale the "Service manager" so a salesman tried to help me out and when i explained why i was mad (i obviously looked it too) he wants to get an attitude with me and say, "i just work in sales." BOY THEN GO! NO ONE ASKED FOR YOU. so now that I'm steaming even more, i finally get to speak to the "service manager" and he has the audacity to tell me that the lug nut/stud being cross threaded is normal wear and tear!!! I was a jet mechanic for 4 years and have been in the maintenance industry going on 11 and I know that is completely FALSE. I could understand stripping but cross threading? No, I am not dumb. So when I tell him, " I see that you're going to make excuses for the sh**ty work your mechanics do, I am just going to leave. HE DID NOT GIVE ONE FLYING F*** . He sat in his little chair and just ignored the problem. Everyone there is unprofessional. This is the last experience I will have there cause I will not go back. I have so many problems from everything as small as my lights not being reset after my maintenance visits to tire pressure lights coming on after a full replacement of tires. The best one was waiting 2 hours before my paperwork was completed. In all honesty though the lug nut/stud cross threading did it for me. THE FACT OF THE MATTER WAS MY SAFETY was involved and no one seemed to get that. What if the cross threading caused my wheel to vibrate and come off? I am just over this Honda. New management needs to happen , competent mechanics, and advisors need to be hired. More
by Jenn
Employees Worked With
Dale Lockwood
February 15, 2021
Gary Yeomans service was exceptional. The experience was better than expected and completed quickly. Thanks for taking me in without an appointment and washing the car. better than expected and completed quickly. Thanks for taking me in without an appointment and washing the car. More
by Steve
Employees Worked With
Melanie Vergotz
February 09, 2021
Great price. Pedro in sales was very knowledgeable. This was the only dealer in Florida with the exact car I wanted. Quick and easy purchase. Thanks was the only dealer in Florida with the exact car I wanted. Quick and easy purchase. Thanks More
by rojanssen1
Employees Worked With
Pedro Hiller
February 08, 2021
Always greeted as entering garage. Representative greets each client with postive rapport. Readily answered questions about service on car. Love the notices via text that car is ready. Like efficiency of b each client with postive rapport. Readily answered questions about service on car. Love the notices via text that car is ready. Like efficiency of bill payment. More
by Neighbor
Employees Worked With
Rich Nichols
February 08, 2021
My service adviser was fantastic. He took the time to make sure I was completely satisfied & knowledgeable about my car and taking care of it's needs. make sure I was completely satisfied & knowledgeable about my car and taking care of it's needs. More
by Logr456
Employees Worked With
Scott Wemzel
January 28, 2021
First and foremost, will not be recommending nor doing any further business with this place. Unprofessional, unorganized, incompetent service and below average customer service. zero stars any further business with this place. Unprofessional, unorganized, incompetent service and below average customer service. zero stars More
by karla
Employees Worked With
Rich Nichols, Mark Apicella
January 23, 2021
Thank you Lisa from the service department for all your help . Thank You guys for great customer service as always. Thank you guys for keeping my car in great running condition 👍👍👍 help . Thank You guys for great customer service as always. Thank you guys for keeping my car in great running condition 👍👍👍 More
by DavidGrey2013accordsport
Employees Worked With
Lisa klarich
January 16, 2021
Wonderful quick service. Prompt service when i drove in. Comfortable sitting area. Coffee station and clean restrooms. Complete explanation of services done and recommended future services. Thank You Comfortable sitting area. Coffee station and clean restrooms. Complete explanation of services done and recommended future services. Thank You More
by Valerie
Employees Worked With
Dale Lockwood
