Gary Yeomans Ford Frankfort

Complimentary oil change Will Clark put my car deal together, thanks. He saw to it my oil change personally. I realized I was not simply a dollar, Will and me chatted until Will Clark put my car deal together, thanks. He saw to it my oil change personally. I realized I was not simply a dollar, Will and me chatted until the service was complete. More

Recall repair and interior repair Parts were ordered for both repairs needed. Michael called to schedule and it took no time for repairs to be completed! Fast, friendly and efficient. Parts were ordered for both repairs needed. Michael called to schedule and it took no time for repairs to be completed! Fast, friendly and efficient. Michael is awesome! More

Easy new F150 purchase I recently purchased a new F150 from Michael Wainscott at Crossroads Ford. Very easy transaction and a great deal on my trade in. This was not your ty I recently purchased a new F150 from Michael Wainscott at Crossroads Ford. Very easy transaction and a great deal on my trade in. This was not your typical back and forth negotiation, quick and easy and out the door. I would definitely recommend. More

Great Service Ordered a new tire for my 2005 Freestar. Tire was put on and balanced within an hour. Staff was polite and very helpful. Would recommend Crossroads Ordered a new tire for my 2005 Freestar. Tire was put on and balanced within an hour. Staff was polite and very helpful. Would recommend Crossroads to others. More

Easy experience buying F-150 I drove and subsequently purchased an F-150 from Crossroads. While they didn't have a truck on the lot that exactly met my needs, Will located one an I drove and subsequently purchased an F-150 from Crossroads. While they didn't have a truck on the lot that exactly met my needs, Will located one and had it on site within a few days. The discussion was easy--not pushy at all--and the actual act of signing papers and buying a truck was not bad. I financed through Ford at the dealer and the financing was a little annoying, with too many "add-on" offers and other things I didn't want but had to sit through. My only real gripe is that they put ridiculous stickers on the truck. The sticker on the rear windshield came off and left a sitcky mess, and even worse, there's horrible looking white dealer lettering above the rear factory decal--on a black truck. I didn't expect to pay $50,000 to advertise for Crossroads but also didn't think to tell them NOT to put ugly stickers on my new vehicle. One more note: I arrived to find the new truck sitting there waiting on me, freshly cleaned, but with a 2" scratch on the front bumper. They fixed it immediately. More

Wonderful Experience during Ford Flex Purchase I had narrowed my choice down to two vehicles, a Ford Flex or Chrysler Pacifica. What made the decision for me was how I was treated at Crossroads Fo I had narrowed my choice down to two vehicles, a Ford Flex or Chrysler Pacifica. What made the decision for me was how I was treated at Crossroads Ford: with respect and consideration. I was made to feel right at home and comfortable. There was no pushiness or condescension or 'game playing' during the negotiations. As a woman, this is a rare experience at a dealership. Micheal Wainscott and Will Clark went the extra mile to help me figure out a way to fit two large dog crates in the Flex, spending 20 minutes working on a configuration. Knowing I'm on a budget, they searched throughout the state to find exactly what I wanted. Micheal also found an extra incentive to apply towards my purchase, and he told me I could call him any time if I had questions or concerns. He worked his schedule around mine, even coming in early to help me with the purchase. I definitely will recommend Crossroads Ford to anyone looking for a vehicle! More

Excellent committment to customer satisfaction. Had 5,000 mile check up. A minor issue came up and it was promptly resolved to my satisfaction. will recommend Crossroads Ford to friends. Had 5,000 mile check up. A minor issue came up and it was promptly resolved to my satisfaction. will recommend Crossroads Ford to friends. More

Ford Escape 2016 Chris and team were very dedicated to resolving the issue with my Ford Escape. Agreed to have mechanic drive with me so I could point out the noise. Chris and team were very dedicated to resolving the issue with my Ford Escape. Agreed to have mechanic drive with me so I could point out the noise. More

Water in fuel filter truck display screen said the fuel filter had water in it and to drain. $320 later $180 labor they drained it. Extortion for my money truck display screen said the fuel filter had water in it and to drain. $320 later $180 labor they drained it. Extortion for my money More

purchased f150 purchased a truck and dealership went above and beyond. Brian was great, however they did not fill the gas tank up , which was a disappointment purchased a truck and dealership went above and beyond. Brian was great, however they did not fill the gas tank up , which was a disappointment More