Gary Yeomans Ford Frankfort

I can't thank Tim Stallard and everyone in the parts and service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience b service departments that helped get my key fob problem resolved! Not only did Tim make trading in our F150 for my 2022 Bronco a pleasant experience but he and everyone else made acquiring a second key fob possible and stayed with it until it was working although the first one was faulty through no fault of anyone at Frankfort Ford. Great people! Great Business! Will be easy to recommend them to everyone else looking to buy a new or used vehicle! Dar More

My salesman was great, very kind and easy to work with. The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended wa The rest of the dealership on the other hand was awful. The finance guy was so very rude. He slammed our papers down when we declined the extended warranty and treated us terrible after that. They promised the vehicle in 2 days, it took a week. But they did deliver to me out of state so that was great. They forgot to have us sign paperwork and have to have drivers come up to have us sign it. The whole encounter has made me nervous, feels shady, and I truly hope the vehicle won’t let me down. More

When purchasing a vehicle, customer service is second only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In only to the actual vehicle you go home with. Frankford Ford provided the most exceptional customer service I have ever had at a car dealership. In the sales department, my husband and I had the privilege of working with Charles. Charles was hardworking, reliable, and eager to help us. Charlie, in management, provided exceptional customer service. He delivered on all of his promises, and them some. When purchasing a new vehicle, I have no reservations of giving Frankfort Ford FIVE STARS!!! More

The dealership provided good service for buying a new car and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. and a trade in. Worked with salesman Tim Stallard. Tim was very friendly and helpful. More

They resolved my concern expeditiously and with professionalism. I appreciate the manner in which we worked out the situation professionalism. I appreciate the manner in which we worked out the situation More

Avoid these guys. Experience described here occurred September of 2022. Got paired up with a recent recruit to sales team. It was a "throw him in and see what Experience described here occurred September of 2022. Got paired up with a recent recruit to sales team. It was a "throw him in and see what he does" scenario. I was ready to buy. After walking the lot, I gave him detailed specs for the truck I wanted. He agreed to keep an eye out. Later that evening, Nathan called to tell me that he had found the vehicle I was looking for. It was on another dealer's lot... but a trade had been arranged to bring it over. All he needed was a hold deposit, and he'd handle the vehicle exchange himself. I paid Frankfort Ford $500 right then, over the phone. I was ready to buy. One week passed. "Trade didn't pan out," he texted. I realized that I had been duped. Later that day, I found my future ride. Different dealer, different state. I wasn't going to sweat the past. I simply requested return of my deposit from Frankfort Ford. When I received a response... which occurred via speakerphone, with a sales manager present... I was told that my buddy Nathan was still hard at work... actually, in the middle of securing a hold on a *2nd* vehicle. I had misunderstood our arrangement, apparently. Seriously? It was a Vehicle Hold Deposit. Still looking for that refund, six months later. More

Excellent service top rated staff. Couldn’t be happier with my new f150 black widow. Thanks so much Couldn’t be happier with my new f150 black widow. Thanks so much More